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Express Automotive

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(899 Avis)
90
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
1
Total des ReScores
5,0
Moyenne de ReScore
90
Score NPS ®

Détails de l'entreprise

À propos

We are your number 1 auto and diesel repair shop in Cottonwood and surrounding areas. Express Automotive has been family owned and operated since 2006. We are your number 1 auto and diesel repair shop in Cottonwood and surrounding areas. Express Automotive has been family owned and operated since 2006.

Catégories
Réparation automobile, Entretien de la voiture, Services Diesel
Contact
(928) 634-0151

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Arizona
642 E State Route 89A Cottonwood, AZ 86326-8201
Express Automotive's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(899 Avis)

RP
RON P.
Dodge Pickup
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/30/2025
client vérifiéVérifié Client
10
Radiator flush and new antifreeze. Replace battery cable end.
They were very professional and polite. It took a bit longer than quoted and priced higher than quoted. But excellent work and would highly recommend them

RM
rebecca m.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/27/2025
client vérifiéVérifié Client
10
Great people
They are great to work with and very forthcoming about the issues.
Dustin M. de Express Automotive a répondu le 05/02/2025 09:37 AM

We're delighted to hear that you found our team great to work with and transparent about the issues at hand. Open communication is key in the auto world—kind of like a good mechanic’s manual, minus the grease stains. We appreciate your feedback and look forward to continuing to provide reliable service!


DR
Diana R.
Arizona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2025
client vérifiéVérifié Client
Catégorie : Service
Diana said they accommodated her, she was there for about an hour and a half. She contacted them on a Thursday or Friday, they were able to get her in on that Monday, and her vehicle seems to be okay. The people are really nice there and knowledgeable, she always goes there for the express lube. They've helped her out quite a bit and she trusts them.
Recommandé
Dustin M. de Express Automotive a répondu le 04/29/2025 09:40 AM

We're delighted to hear about your positive experience! It sounds like our team was on their A-game to make sure you were back on the road in no time. We pride ourselves on being both accommodating and knowledgeable—kind of like a pit crew for your car! We're pleased to know you trust us with your express lube needs. Can't wait to help you out again, whenever your vehicle decides to take a little break for some TLC!


Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/18/2025
client vérifiéVérifié Client
9
Great Service, Competitive Prices
Express Auto does a great job from scheduling to final payment. They provided excellent diagnostics and feedback on my vehicle’s condition. Once we knew all of the issues, they got right to work and had my brakes rebuilt in less than two hours. Checkout was a breeze. They do charge a percentage on credit/debit card payments, but that was the only negative and they have a sign on the counter that warns you in advance.
Dustin M. de Express Automotive a répondu le 04/23/2025 09:37 AM

We appreciate you taking the time to share your experience! It's fantastic to hear that our team managed to make your brake repair as smooth as a freshly paved road. We aim for efficiency and clarity, so it's great that our diagnostics and feedback hit the mark. As for the credit/debit card convenience fee, we try to keep things transparent, but we understand it's not the most popular part of the bill. Thanks for your understanding! Wishing you many safe miles ahead.


RE
Rick E.
Cottonwood, AZ
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/17/2025
client vérifiéVérifié Client
Catégorie : Service
Rick said for the last 3 years he's had his air conditioner recharged there. They told him it should be recharged at least once every 3 or 4 years but he's been having to do it every year and has paid $160 each time, which is getting old and is a little irritating. He's had other work done on his vehicle there and has always been happy with the work, he keeps going back and he has recommended them.
Recommandé
Dustin M. de Express Automotive a répondu le 04/22/2025 09:36 AM

We appreciate you taking the time to share your experience with us. It sounds like your air conditioner has been getting more attention than it bargained for, and we understand how that could lead to a bit of frustration. While we aim for longevity in our AC services, it seems yours has developed a knack for annual visits. It's great to hear that you've been satisfied with our other work and that you’ve recommended us. We definitely want you to feel good about coming back, so if there’s anything specific you’d like us to address regarding the air conditioning woes, just let us know. We're here to help!


CS
Charles S.
Arizona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2025
client vérifiéVérifié Client
Catégorie : Service
Charles said they did a good job.
Recommandé
Dustin M. de Express Automotive a répondu le 04/21/2025 09:36 AM

We're glad to hear you think we did a good job! Our team takes pride in ensuring everything runs smoothly, just like a well-oiled engine. If there's anything else we can assist you with in the future, don't hesitate to reach out. Happy driving!


Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2025
client vérifiéVérifié Client
10
Great service
We have all our service and personal vehicles maintained by Express Auto, always professional and expert service.
Dustin M. de Express Automotive a répondu le 04/20/2025 09:37 AM

We appreciate your confidence in us for maintaining both your service and personal vehicles. It's always great to know that our team’s commitment to professionalism and expertise is shining through. We'll keep the engines roaring and the tires rolling! Your support means a lot to us.


AB
gravatar
Austin B.
Cottonwood, AZ
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
04/09/2025
2
Thought it was fixed
After two inspections, I figured the issue would be done. After taking the car for a longer test drive the original issue still persists after several visits. Every issue I was given after the inspections I’ve had fixed, yet here we are. Unfortunate since I had grown to like this shop.

AB
austin b.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2025
client vérifiéVérifié Client
10
Great work as always
Only shop in town I’ll go to. Upfront and honest with great work. Money well spent everytime with Express
Dustin M. de Express Automotive a répondu le 04/14/2025 09:37 AM

We're glad to hear that you find us upfront and honest! It sounds like we've managed to earn a loyal customer in you, which is always our goal. We appreciate your trust in us and look forward to keeping your vehicle in top shape. After all, who doesn't love great work that doesn't come with a side of surprises?


Client vérifié
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/06/2025
client vérifiéVérifié Client
10
Good Work
I had a problem with my vehicle and they checked it out right away and an experienced mechanic knew what it was right away so we set up an appointment to have it repaired. Good work and thank you.
Dustin M. de Express Automotive a répondu le 04/11/2025 09:38 AM

We're glad to hear that our experienced mechanic was able to diagnose and address your vehicle's problem so quickly! It's always nice when things get sorted out without it turning into a mystery novel. We appreciate your trust in us to get the job done, and we look forward to providing the same level of service in the future. Safe travels on the road ahead!


TH
TODD H.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2025
client vérifiéVérifié Client
10
Todd
I like the shop just get it cleaned up it's messy!! Put up all the stuff that is not being used, broke down parts throw them away!!! Sweeping the floor.. keep it clean up!!!
Dustin M. de Express Automotive a répondu le 04/07/2025 09:36 AM

We appreciate your input about the cleanliness of our shop. A tidy workspace is definitely important, not only for aesthetics but also for safety—after all, we wouldn’t want any rogue toolbox monsters lurking around! Your feedback is valuable and we’ll definitely take it to heart as we strive to keep the place looking sharp. Meanwhile, if there’s anything else on your mind, don’t hesitate to reach out.


Client vérifié
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/26/2025
client vérifiéVérifié Client
9
Great service
They didn't have any openings available but took a look at my truck anyway as I was a little desperate. They were quick to figure out the problem and get me back on the road again. I really appreciate their great service!
Dustin M. de Express Automotive a répondu le 03/31/2025 09:36 AM

We're glad we could help get your truck back on the road, even without a scheduled appointment. It sounds like you were in a bit of a pinch, but we’re always happy to lend a helping hand when we can. Don't hesitate to swing by anytime you need assistance—just be sure to leave the crystal ball at home for the scheduling! Safe travels!


JM
gravatar
John M.
Cottonwood, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2025
10
Always Great Service
Took my Subie in for a regular check-up; all is well, and was given some wise recommendations for future maintenance. Truly a Great Team at Express Automotive!
Dustin M. de Express Automotive a répondu le 03/29/2025 09:39 AM

We appreciate you taking the time to share your experience with us! It's fantastic to hear that your Subie is in good shape and that our team could provide you with some valuable maintenance tips. We always aim to keep our customers—and their cars—running smoothly. If you have any more questions or your ride needs anything else, don't hesitate to reach out!


JM
Justin M.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/21/2025
client vérifiéVérifié Client
10
Great team
Thank you guys for a great experience and always there when I need you.
Dustin M. de Express Automotive a répondu le 03/26/2025 09:37 AM

We appreciate your feedback and are glad to hear that your experiences with us have been top-notch! It's always our mission to be there for you—like your trusty toolbox but without the risk of losing a wrench in your back seat. If there's ever anything else you need, you know where to find us!


AH
Abigail H.
Arizona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/21/2025
client vérifiéVérifié Client
Catégorie : Service
Abigail said they were so great and efficient, and they took care of things faster than she expected. It was a better experience than she could've hoped for and she would definitely recommend them.
Recommandé
Dustin M. de Express Automotive a répondu le 03/26/2025 09:37 AM

We’re glad to hear that your experience exceeded expectations! It sounds like our team was on their A-game, turning what could have been another tiresome automotive ordeal into a speedy success. Recommendations from customers like you mean a lot to us—it's better than a high-five from a friend. We're here whenever you need assistance!

Bons de services et publications
We’re thrilled to hear you’re all set for the warmer days ahead! ☀️🛠️ Our team loves tackling those AC woes – it's like a cool breeze on a hot day! Thanks for the amazing review! #ACExperts #SummerReady
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Thanks for the love! 🌟 We're thrilled you enjoyed our service and expert explanations. 😊 Ray's here to keep your ride feeling top-notch without breaking the bank! 🚗💨 #ExpressAutomotive #CustomerAppreciation
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We’re blushing! 😄 Thank you for the kind words about our performance and customer service. We strive to be the best—gear shifts and all! 🚗💨 Your support fuels our drive! #AutoExcellence #CustomerLove
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🚗 Thank you for the shoutout! We're thrilled our team hit the gas on fixing your car quickly and efficiently! Your support keeps our engines running smoothly. Ready for your next adventure! 🌟 #ExpressAutomotive #CustomerLove
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We’re blushing! ? Thanks for the fantastic review! With Ray and Dennis on the job, your car is in good hands! ? Your trust means the world to us. Keep driving safe, and we’ll be here when you need us! #ExpressAutomotive #CustomerAppreciation
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Thank you for the awesome review! ?? We’re thrilled to know that our team has earned your trust while keeping your Dodge 3500 Diesel running smoothly. Your kind words fuel our passion for quality service! ?✨ #TrustInUs #QualityAutoRepair
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We're blushing! ? Thanks for the love! At Express Automotive, we're committed to keeping you and your ride happy. Your trust means the world to us—no shady business here! Just honest mechanics with a passion for cars. ?? #CustomerLove #ExpressAutomotive
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Thank you for the fantastic review! We're thrilled your car is back in tip-top shape! ?✨ We couldn't be happier to have your trust (and Jake's referral!) in our hands. Remember, we're here to keep you rolling smoothly! #AutoCare #CustomerLove ?️?
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? Thanks for the kind words! We're so glad you found us honest and trustworthy. We appreciate the recommendation and hope to see you back soon! #CustomerAppreciation #AutoRepair
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Thank you for the kind words, Tom! ? We're thrilled to hear that you had an excellent experience with us. Your trust means a lot! #CustomerSatisfaction #ExpressAutomotive
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? Thanks for the 5-star review, Michael! We're pleased to have saved you some cash and got your car back on the road. We aim to keep our customers smiling! ?? #CustomerSatisfaction #ExpressAutomotive
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? Thank you for the amazing review, Rock! ? We're delighted to hear that you had a fantastic experience with our services. Your recommendation means the world to us! #ExpressAutomotive #FiveStarReview
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