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Excel Automotive Technology

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1 257 Avis)
93
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Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
93
Score NPS ®

Détails de l'entreprise

À propos

Where quality comes second... only to honesty Where quality comes second... only to honesty

Catégories
Réparation automobile, Entretien de la voiture, Entretien de la voiture
Contact
(713) 864-6868
Closing in 21 minutes
Heures d'ouverture

Heures d'ouverture

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Heure centrale (É.-U. et Canada)
5621 Schumacher Lane Houston, TX 77057
Excel Automotive Technology's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1 257 Avis)

GW
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Greg W.
Humble, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/16/2025
0
Beware of this place!!!
I heard of Excel Automotive Technology from a co-worker who indicated he had received exceptional service on his vehicles, so I decided to give them a try with my 2008 Lexus LS-460. My vehicle had several lights on which I wanted to repair. The lights were the ABS, traction control, and one other light which is not coming to mind, at this time. These lights were illuminated on my dash and since I’ve never been that person who could comfortably drive around with warning lights on, I decided it was time to get them addressed. I called the company and spoke to an employee who indicated his name was Cliff. At this time, the Houston area was dealing with freezing temperatures, and he indicated that his shop was dealing with a backlog as a result. Additionally, he indicated that he has another location and indicated that he would check there to see if I could be accommodated there. He called me back and indicated that I could take it to the other location for service which I did the next day. When I arrived, I was greeted by a friendly guy named Chris who indicated that Cliff had given me a heads-up on my situation. Chris also relayed all the information that I previously provided and told me he would be in touch with me as they checked out my vehicle. As promised, I received service calls from Chris stating, “he needed this or that part, totaling approximately, three parts” and requesting authorization. At this juncture, my bill is approximately $2,900. Of course, my vehicle still has some of the same issue that I arrived with and then, he subsequently says, “he thinks my vehicle needs this other part and it costs $3,400 and will probably, fix the issues!” Unfortunately, by now, I’ve completely lost faith in his ability to repair my vehicle and requested him to stop work at $2,900 and put my vehicle back so I can promptly, pick it up! “He called me the next day and actually indicated that my vehicle was put back together and was actually fixed, problem resolved.” Of course, I was pleasantly surprised given our last conversation. I promptly picked it up later that evening. It should be noted that I only drive this vehicle to work, 22 miles a day. Exactly, one month later, all the dashboard lights were all on again. So, I then reached out to Chris to let him know of this issue and he asked me to bring it to him so he could make sure none of the parts that were installed had failed. I informed him that I would bring it as soon as I started my vacation which was April 14th. I dropped it off to Chris on April 15th and eventually, picked it back up on April 17th. Unfortunately, the lights were still on, and they assured me that the parts that they changed were necessary and needed to be changed. It’s been extremely hard for me to make that, make sense!” Especially since I still have the exact issues affecting my vehicle. I drove from Humble to the SW side of Houston to drop off $2,900 for absolutely nothing…from my first visit to the last one, there were two weeks of repairing it and absolutely, no noticeable differences with respect to my dash lights being still on. Personally, I’m not referring anyone to taking their vehicle to Excel Automotive Technology! As a matter of fact, I’d advise them not to take their vehicle there. I felt as though I took my vehicle to a shade tree mechanic who appeared to be guessing as to, the issue was, instead of a professional repair shop which utilized technology, experience and know-how. Obviously, I was sadly disappointed, and I will not be returning to this business, ever.

GS
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Gerson S.
Houston, TX
2021 Mercedes-Benz S580
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/09/2025
client vérifiéVérifié Client
10
GREAT SERVICE
Quick & competitive service.

Client vérifié
Porter, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/15/2025
client vérifiéVérifié Client
10
Fabulous Service!
Dean and his team always provide excellent and thorough service!

CP
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/27/2025
client vérifiéVérifié Client
10
Single mother
The team of young mechanics is friendly and knowledgeable. As a single woman I don’t feel like I’m taking advantage of. The work to be done is explained and the cost is pre approved . No bad surprises.

Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2025
client vérifiéVérifié Client
10
Fan
courteous consultative timely service completed without issue. The personnel were friendly and helpful. This was my first experience and I plan to return for my next service.

LM
Lance M.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/07/2025
client vérifiéVérifié Client
10
Great work
Professional service as expected.

BC
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Bruce C.
Houston, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/25/2025
client vérifiéVérifié Client
10
Simply the best!
We’ve using Excel to take care of our cars for almost 20yrs, so I was super-interested (and a little scared) to see how the new owners/staff would do. I shouldn’t have been — obviously Jay sold his business to people like himself: high-integrity and really smart about cars. As always, a perfect job working on our 2009 Honda minivan, finished on-time and on-budget!

WF
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William F.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/14/2025
client vérifiéVérifié Client
10
BEST REPAIR SHOP IN HOUSTON
Once again, I have to give props to Excel Automotive Technology. My service advisor/rep (Dean) is absolutely phenomenal when it comes to professionalism, customer service, honesty and his knowledge/expertise as it relates to auto repairs. I have stated on several occasions that this is the "best" auto repair shop in Houston and it's still the case today. You won't be disappointed with the care, quality, and value you get for your money.

WF
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WILLIAM F.
Houston, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/07/2025
10
BEST REPAIR SHOP IN HOUSTON
As usual, I was by no means disappointed. Cliff, (the owner) has great employees working for him. Dean & Martha are the ultimate auto repair service representatives. Their prompt service & fair pricing can't be beat. No other repair shop comes close to providing the level of service Excel Automotive Technology gives their customers. This is the repair shop for me.

MW
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Merrill W.
Houston, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/01/2025
client vérifiéVérifié Client
10
molding reattachment
I came in without an appointment, but Martha and Dean were gracious and understanding. The work was done quickly and done well as always. I will always go to Excel for all my car maintenance and repairs. Merrill Wall

RF
Robert F.
Houston, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2025
client vérifiéVérifié Client
10
Honest straightforward and professional
If you want it done and done right, go here. While you can probably find cheaper if you value quality, expertise and honesty, Excel, Sports Car and Precision collision are top notch !

KT
Kenneth T.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/09/2025
client vérifiéVérifié Client
10
Awesome experience
Fixes everything right , no upsale or push unnecessary repairs

GW
Greg W.
Humble, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/07/2025
client vérifiéVérifié Client
8
Repair service
I took my 2008 Lexus LS460 to this shop that I knew nothing about, besides the reviews, to get help fix some lights(traction, abs, exclamation point) on my dash..it took them a few days to fix the problem but it was well worth it…so I would highly recommend Chris and his staff over at Excel Automotive to handle all your automotive repair needs…

TS
Tyler S.
Houston, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/06/2025
client vérifiéVérifié Client
10
Great place
Kris was very helpful and was able to get me in and out in the same day.

SD
Shahnaz D.
Houston, TX
2013 Mercedes-Benz ML350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/30/2025
client vérifiéVérifié Client
10
I was very happy with their service
I was very pleased with their service
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.