E.S.P. Auto Inc. is owned and operated by Kevin Hayes, Christopher LaPlante and Daniel Hayes and was first opened in June of 1993.
Chris and Kevin had a long history of working with Edward Stanley Plaza (who inspired our initials, E.S.P.) at what was then known as the Northampton St. Garage.
Chris and Kevin have been working in the
E.S.P. Auto Inc. is owned and operated by Kevin Hayes, Christopher LaPlante and Daniel Hayes and was first opened in June of 1993.
Chris and Kevin had a long history of working with Edward Stanley Plaza (who inspired our initials, E.S.P.) at what was then known as the Northampton St. Garage.
Chris and Kevin have been working in the automotive industry here at E.S.P. for a combined total of more than 50 years. Dan is an alumnus of the University of Massachusetts, Amherst and has a deep background in business management.
All of our technicians at E.S.P. Auto are ASE-certified and are mentored to continue to stay up to date through workshops, professional development, training, seminars and subscription to trade journals.
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Vérifié ClientJohn--
We were sorry to hear that you were frustrated and unhappy with us. We believe the crux of the issue seems to simplely be a misunderstanding. Although your car was "pre-diagnosed", we rely on diagnosing or determining the source of the problem ourselves. When we checked your vehicle, we found the issue with cylinders 2 and 6. It seems that when we were talking to you about cylinders 2 and 6, you believed they were in the rear of the engine, in fact, they are at the front of the engine. We were talking about the source of the problem, the cylinders in the front, and you thought we meant ones in the back, and consequently, you felt we were being misleading and deceitful. When there is confusion in an explanation, we always welcome the opportunity to explain or clarify. We work very hard to communicate clearly, and we pride ourselves on our fairness and integrity as a shop. As you know, after we saw this review, we reached out to you with the clarification, and you appeared to be satisfied. Thank you for your understanding.
-ESP
ESP told me they pulled the number 2&6 spark plugs. Just to get at those spark plugs half the engine has to removed. It’s a big Joni had my doubts that.actually happened. So asked the service manager repeatedly did you actually do this he couldn’t give me a straight answer
They told me that they would replace both 2&6coils for little over 500hundred dollars
So for esp not telling me the truth. Payed them 59dollars for doing nothing. I’m glad I took my car back they would have said they installed the two coils Judging from there latest preformace I would have wasted over 500 dollars and no work auctually preformed