I called in to elaborate what I needed to be checked on the car but when I picked up my car, I was told that they missed to do some of the issues called in to be checked; and EAC agreed on the work itinerary. It would have expected to receive either a call or email to follow up on that shortcoming. Curious as to why EAC cannot be open on Saturdays? There is a follow up on missed survey responses but not with regards to service. Nonethless, I am happy with the way the EAC team handles my business so far. At this time I can say I would recommend it to my friends.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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