Welcome to Eavers Tire Pros —your one stop on the spot automotive headquarters for a complete line of custom wheels, quality tires, and auto repair. We have been serving the Stuarts Draft and Fishersville areas for nearly 60 years. We pride ourselves on the customer service that we provide. Welcome to Eavers Tire Pros —your one stop on the spot automotive headquarters for a complete line of custom wheels, quality tires, and auto repair. We have been serving the Stuarts Draft and Fishersville areas for nearly 60 years. We pride ourselves on the customer service that we provide.
The issue was determined to be the water pump, but the warranty claim was not submitted correctly, leaving me facing a $1,200 out-of-pocket expense. I explained that, as a mother of a medically complex child, coming up with that amount immediately would be difficult, but I could pay it within a week. I was assured that would not be a problem and that the vehicle would be ready by then.
After having my car for approximately 2½ weeks, I called to pay and was told the vehicle would be ready in 30 minutes. To give them extra time, I arrived two hours later. When I got there, they initially couldn’t locate my file. Once they found it, no one could clearly explain the status of my vehicle.
After asking to speak with someone else, I was informed that the repair had not even been started. The explanation given was that they had the wrong parts. Considering they had already had my vehicle for more than two weeks, this was extremely frustrating—especially after I had been told it would be ready that day.
I asked whether the repair could at least be completed the following week, but was told they could not guarantee anything. I explained that this is my only vehicle and that I rely on it to get my daughter to her medical appointments at UVA. Rather than offering any solution, I felt as though I was being encouraged to take my business elsewhere as he dangled the keys in front of me.
I have never had such a poor experience with a mechanic shop. Eavers used to have an excellent reputation, but my experience since the ownership change has been disappointing from start to finish. Charging $150 per hour creates an expectation of professionalism, communication, and efficiency that was simply not reflected in my experience. Based on my experience, I would not recommend them if they were the last shop on earth.