DON"T GO FOR SERVICE WORK AT EASTSIDE SUBARU !
1. Made an online appointment for a THURSDAY a.m. engine diagnostic/automatic transmission appt. on my 3-day weekend. Should be plenty of time for them to figure out why my engine stalls intermittently when going into reverse when cold air temps outside. I wanted the factory EXPERTS to diagnose/troubleshoot the problem with the transmission, maybe offer an AT fluid change, check the inhibitor switch, control valve solenoids, something...
2. Showed up, no record of my vehicle ever having been there despite having warranty work done there in the past.. (OK, no big deal.)
3. Service rep noted my VIN# and that my car had a salvaged title though, without me telling them...so, they had some record??
4. When asked if I would hear from someone later or the next day they stated, "Maybe, we're short staffed and the diagnostic tech isn't due in until Monday". I said, 'that's four days before someone can look at it, why allow me to schedule the appointment and leave me without a vehicle all weekend? "Well, I can squeeze it in this afternoon or tomorrow, I will be in touch with you". We had another car so at this point I said ok, this may become inconvenient, but I want to solve this issue. (No offer for a loaner at this point, salvaged title remember..)
5. Next Day (Fri) I have to call to check on car, service rep is OOO, so I talk to someone who knows nothing about my car. They call me back in the p.m. and read me the mechanics notes. "The mechanic stated there is a slight stumble on acceleration(I never noticed this) and the AT shows a little slippage when hooked up to the scanner, they recommend a full service ($1250), oil change, spark plugs, air filter, and throttle body cleaning to help with the stumble on acceleration". "They also recommend replacing your AT" ($8500). "What about servicing the AT first" I ask, "We don't do that, they are sealed units, we just replace them"
So I got a quote for 10k... on a car 6 years old with 91k miles.
The mechanic didn't notice the oil change sticker from the week before, that the air filter was brand new, or ask if I had ever done the spark plugs?
The throttle body was sparkling clean, I had looked at it when I did service the week before already.
Nope, just throw a service at it for $1200...
And about that sealed non-serviceable transmission...
Subaru Canada and Subaru Japan both recommend AT service intervals ON THE SAME MODEL TRANSMISSION which includes inspecting if not changing the AT fluid. Subaru AT's have service plugs for this work.
The control valves and solenoids are also serviceable on these AT's.
Unfortunately I think Subaru is fleecing Americans with this predatory practice and instilling a throw away mentality by listing these items as non-serviceable.
What it came down to is Eastside Subaru and Subaru US wanted me to spend 10k on a car I paid 15k for. Who with brains would do that?
No, what they want to do, is sell me/you a new car, as in, that "salvaged title" or that "out of warranty" car is not serviceable, we'll was quote you for a repair cost that was 75% the cost of the car, in a predatory practice of instilling doubt and fear in customers to influence sales.
Eastside Subaru Service Department wanted to walk me across the building to the sales office instead of asking questions or actually trying to diagnose a problem with my vehicle.
Also ironically, when picking up my vehicle 3 days later a lady walks in behind us with a new Outback having battery issues, approximately 3-hour wait for her the service, and they offered her a loaner..on a Saturday!(she still had a warranty I guess..)
In conclusion, Eastside Subaru Service Department does not know how to diagnose or do troubleshooting on their vehicles. This is not that type of shop. They can do service interval work and warranty repairs, but if it goes beyond that, they just want to sell you a new car.
Take your vehicle to a reputable non-dealer Subaru certified mechanic for real troubleshooting, repairs.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
1. Made an online appointment for a THURSDAY a.m. engine diagnostic/automatic transmission appt. on my 3-day weekend. Should be plenty of time for them to figure out why my engine stalls intermittently when going into reverse when cold air temps outside. I wanted the factory EXPERTS to diagnose/troubleshoot the problem with the transmission, maybe offer an AT fluid change, check the inhibitor switch, control valve solenoids, something...
2. Showed up, no record of my vehicle ever having been there despite having warranty work done there in the past.. (OK, no big deal.)
3. Service rep noted my VIN# and that my car had a salvaged title though, without me telling them...so, they had some record??
4. When asked if I would hear from someone later or the next day they stated, "Maybe, we're short staffed and the diagnostic tech isn't due in until Monday". I said, 'that's four days before someone can look at it, why allow me to schedule the appointment and leave me without a vehicle all weekend? "Well, I can squeeze it in this afternoon or tomorrow, I will be in touch with you". We had another car so at this point I said ok, this may become inconvenient, but I want to solve this issue. (No offer for a loaner at this point, salvaged title remember..)
5. Next Day (Fri) I have to call to check on car, service rep is OOO, so I talk to someone who knows nothing about my car. They call me back in the p.m. and read me the mechanics notes. "The mechanic stated there is a slight stumble on acceleration(I never noticed this) and the AT shows a little slippage when hooked up to the scanner, they recommend a full service ($1250), oil change, spark plugs, air filter, and throttle body cleaning to help with the stumble on acceleration". "They also recommend replacing your AT" ($8500). "What about servicing the AT first" I ask, "We don't do that, they are sealed units, we just replace them"
So I got a quote for 10k... on a car 6 years old with 91k miles.
The mechanic didn't notice the oil change sticker from the week before, that the air filter was brand new, or ask if I had ever done the spark plugs?
The throttle body was sparkling clean, I had looked at it when I did service the week before already.
Nope, just throw a service at it for $1200...
And about that sealed non-serviceable transmission...
Subaru Canada and Subaru Japan both recommend AT service intervals ON THE SAME MODEL TRANSMISSION which includes inspecting if not changing the AT fluid. Subaru AT's have service plugs for this work.
The control valves and solenoids are also serviceable on these AT's.
Unfortunately I think Subaru is fleecing Americans with this predatory practice and instilling a throw away mentality by listing these items as non-serviceable.
What it came down to is Eastside Subaru and Subaru US wanted me to spend 10k on a car I paid 15k for. Who with brains would do that?
No, what they want to do, is sell me/you a new car, as in, that "salvaged title" or that "out of warranty" car is not serviceable, we'll was quote you for a repair cost that was 75% the cost of the car, in a predatory practice of instilling doubt and fear in customers to influence sales.
Eastside Subaru Service Department wanted to walk me across the building to the sales office instead of asking questions or actually trying to diagnose a problem with my vehicle.
Also ironically, when picking up my vehicle 3 days later a lady walks in behind us with a new Outback having battery issues, approximately 3-hour wait for her the service, and they offered her a loaner..on a Saturday!(she still had a warranty I guess..)
In conclusion, Eastside Subaru Service Department does not know how to diagnose or do troubleshooting on their vehicles. This is not that type of shop. They can do service interval work and warranty repairs, but if it goes beyond that, they just want to sell you a new car.
Take your vehicle to a reputable non-dealer Subaru certified mechanic for real troubleshooting, repairs.