Here at Durango Muffler & Brake, we are more than just mufflers & brakes. We have knowledgeable mechanics for all of your car, truck and SUV needs. Here at Durango Muffler & Brake, we are more than just mufflers & brakes. We have knowledgeable mechanics for all of your car, truck and SUV needs.
Hi Shane, we do apologize for the frustration being without your vehicle for so long. When your vehicle was first brought in for the starter in August, we did advise you of what the tech found regarding the failing alternator and that the pulley was rubbing case of alternator and causing an intermittent knocking noise in engine compartment. When the alternator goes bad it can cause an electrical surge which we believe may have fried the TIPM and PCM. We did replace the TIPM that you provided us, but you never gave us the authorization to replace the PCM or bring in the part to us. We do believe the fault at this point lies in the PCM, again due to the electrical surge from the alternator. We understand going without your Jeep for months is not ideal, but there was a good amount of time spent waiting on your approval, supplying us parts, and waiting for funds. I'm sorry that you felt you had to get your vehicle towed to Morehart, and we do wish you the best of luck in getting your jeep running again.
Erik, thank you for your trust in our service and we look forward to serving you again soon!