business image

Don Wood Chrysler Dodge Jeep Ram

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(393 Avis)
69
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 3,8/5Évaluation globale 3,8/5Évaluation globale 3,8/5Évaluation globale 3,8/5Évaluation globale 3,8/5
Avis original
Évaluation globale 1,2/5Évaluation globale 1,2/5Évaluation globale 1,2/5Évaluation globale 1,2/5Évaluation globale 1,2/5
4
Total des ReScores
3,8
Moyenne de ReScore
69
Score NPS ®

Détails de l'entreprise

À propos

The Wood family has been selling and servicing vehicles since 1985! We look forward to serving you! The Wood family has been selling and servicing vehicles since 1985! We look forward to serving you!

Catégories
Concessionnaire Dodge, Entretien de la voiture, Concessionnaire de voitures d'occasion
Contact
(740) 385-5626

Heures d'ouverture

Mon
9:00 AM - 7:00 PM
Tue
9:00 AM - 7:00 PM
Wed
9:00 AM - 7:00 PM
Thu
9:00 AM - 7:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
58 W 2nd St. Logan, OH 43138

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
69
Score NPS ®

Détails de l'entreprise

À propos

The Wood family has been selling and servicing vehicles since 1985! We look forward to serving you! The Wood family has been selling and servicing vehicles since 1985! We look forward to serving you!

Catégories
Concessionnaire Dodge, Entretien de la voiture, Concessionnaire de voitures d'occasion
Contact
(740) 385-5626

Heures d'ouverture

Mon
9:00 AM - 7:00 PM
Tue
9:00 AM - 7:00 PM
Wed
9:00 AM - 7:00 PM
Thu
9:00 AM - 7:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
58 W 2nd St. Logan, OH 43138

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
Avis original
Évaluation globale 1,3/5Évaluation globale 1,3/5Évaluation globale 1,3/5Évaluation globale 1,3/5Évaluation globale 1,3/5
3
Total des ReScores
4,7
Moyenne de ReScore
69
Score NPS ®

Détails de l'entreprise

À propos

The Wood family has been selling and servicing vehicles since 1985! We look forward to serving you! The Wood family has been selling and servicing vehicles since 1985! We look forward to serving you!

Catégories
Concessionnaire Dodge, Entretien de la voiture, Concessionnaire de voitures d'occasion
Contact
(740) 385-5626

Heures d'ouverture

Mon
9:00 AM - 7:00 PM
Tue
9:00 AM - 7:00 PM
Wed
9:00 AM - 7:00 PM
Thu
9:00 AM - 7:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
58 W 2nd St. Logan, OH 43138
Tous les départements' Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(393 Avis)

AR
gravatar
Amanda R.
Logan, OH
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/13/2025
client vérifiéVérifié Client
0
My vehicle is still on your lot.....day 5 and hasn't even been looked at with a full tank of known water corrupted fuel
Seriously....this is beyond ridiculous at this point. Can a manager please call me 740-405-0124.

JW
gravatar
Jack W.
Thornville, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/02/2025
client vérifiéVérifié Client
9
awesome
very professional
Jeff W., President de Don Wood Chrysler Dodge Jeep Ram a répondu le 05/03/2025 09:41 AM

We appreciate your positive feedback regarding your experience with our team. Professionalism is a core value at Don Wood Chrysler Dodge Jeep Ram, and it is gratifying to know that it was evident during your visit. Your support encourages us to continually strive for excellence in our services.


CM
gravatar
Christine M.
Lancaster, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2025
client vérifiéVérifié Client
10
Service department
Service dept is quick and accurate. Jordan is very friendly and informative.
Jeff W., President de Don Wood Chrysler Dodge Jeep Ram a répondu le 05/01/2025 09:39 AM

We appreciate your positive feedback regarding our service department. It is gratifying to know that you experienced prompt and accurate service. We strive to create a welcoming atmosphere, and it is encouraging to hear that Jordan provided you with friendly and informative assistance. Your satisfaction is important to us.


TH
gravatar
Timothy H.
South Bloomingville, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2025
client vérifiéVérifié Client
10
Diagnostic
As always service was great and any questions were answered
Jeff W., President de Don Wood Chrysler Dodge Jeep Ram a répondu le 04/27/2025 09:40 AM

We appreciate your feedback regarding your recent service experience. It is reassuring to know that our team was able to provide you with prompt and informative answers to your questions. Your continued support is valued, and we look forward to maintaining this standard of service in future visits.


RP
gravatar
Randy P.
South Vienna, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2025
client vérifiéVérifié Client
9
Heater control valve code
Called Jordan and explained engine lite was on. Make an appointment for the following Tuesday. On the way for the appointment the light went out. The tech scanned the system and the valve was operating as it should. He scanned the system additional times with the same results. I told Jordan that my “Gremlins” were responsible. We decided I would continue to drive it as normal. As of today, no lite. Gremlins I tell you!!!
Jeff W., President de Don Wood Chrysler Dodge Jeep Ram a répondu le 04/27/2025 09:40 AM

We appreciate your feedback regarding your recent experience at Don Wood Chrysler Dodge Jeep Ram. It is reassuring to hear that the issue with your engine light resolved itself and that our technician was able to verify the proper functioning of the system. The light turning off can certainly feel like an encounter with unexpected "Gremlins," and we are pleased that you decided to continue driving without concern. Your satisfaction is important to us, and we are here to assist you should any further issues arise.


JH
gravatar
Jazzlynn H.
Hilliard, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/21/2025
10
Catégorie : Sales
Car
My experience good…Ryan was fast and efficient. He got me into exactly what I was looking for no issues. Wil be back !!!
Jeff W., President de Don Wood Chrysler Dodge Jeep Ram a répondu le 03/22/2025 09:39 AM

We appreciate your feedback regarding your experience with us. It is encouraging to hear that Ryan provided you with fast and efficient service and helped you find the vehicle you were searching for. Your satisfaction is important to us, and we look forward to serving you in the future.


BW
gravatar
Byron W.
Sugar Grove, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2025
client vérifiéVérifié Client
10
Basic Maintenance
Great service, on time and reasonably priced.
Jeff W., President de Don Wood Chrysler Dodge Jeep Ram a répondu le 03/18/2025 09:37 AM

We appreciate your feedback regarding our service. It is gratifying to know that you found our service timely and reasonably priced. Your satisfaction is important to us, and we strive to maintain high standards for our customers. Thank you for choosing Don Wood Chrysler Dodge Jeep Ram.


GK
gravatar
Gary K.
Newark, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2025
client vérifiéVérifié Client
10
Recall service
Brought my Ram 1500 in for recall service on the ABS system. Really never had any issues but Don Woods service department performed the service quickly once parts were available.
Jeff W., President de Don Wood Chrysler Dodge Jeep Ram a répondu le 03/09/2025 10:39 AM

We appreciate you taking the time to share your experience with our service department. It is encouraging to hear that your recall service for the ABS system on your Ram 1500 was conducted efficiently and to your satisfaction. Our team strives to provide timely and professional service, and your feedback is a testament to their efforts. Your trust in us for your vehicle's needs is invaluable.


MS
gravatar
Melvina S.
Logan, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/14/2025
client vérifiéVérifié Client
10
Service Dept.
Had routine maintenance done on my vehicle..Dealt with Jordan in the service dept.He was great..Set up my appointment..Took care of my vehicle from beginning to end..Very quick...Easy!..No issues!..

Service Department is great so far at Don Wood!.
Jeff W., President de Don Wood Chrysler Dodge Jeep Ram a répondu le 02/15/2025 09:40 AM

We appreciate your feedback regarding your recent experience with our service department. It is gratifying to know that Jordan provided you with effective service throughout your maintenance appointment. Our team strives to maintain high standards, ensuring a quick and hassle-free experience for all our customers. Your satisfaction reinforces our commitment to delivering exceptional service, and we look forward to continuing to meet your automotive needs.


RM
gravatar
Robert M.
Bremen, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/02/2025
client vérifiéVérifié Client
10
Awesome.
Great service, really caring staff. The job was done to perfection. A really good Value.
Jeff W., President de Don Wood Chrysler Dodge Jeep Ram a répondu le 02/03/2025 09:38 AM

We appreciate your positive feedback regarding the service you received. It is gratifying to know that our staff’s commitment to care and attention to detail made a positive impact on your experience. We strive to provide value and excellence in all aspects of our service, and your acknowledgment of this effort is greatly valued. Thank you for choosing us for your automotive needs.


Client vérifié
Logan, OH
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/02/2025
client vérifiéVérifié Client
7
Concerns
N/a
Jeff W., President de Don Wood Chrysler Dodge Jeep Ram a répondu le 02/03/2025 09:38 AM

We appreciate your feedback and are grateful for your choice to share your experience with us. If you have further details or suggestions regarding your visit, we would be keen to hear them, as continuous improvement is a priority for us. Thank you for taking the time to provide a review.


BJ
gravatar
Brian J.
Buchtel, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/30/2025
client vérifiéVérifié Client
10
Recalls and engine light on
Great and timely service with detailed information from service center explaining all steps taken to fix my Ram
Jeff W., President de Don Wood Chrysler Dodge Jeep Ram a répondu le 01/31/2025 09:39 AM

We appreciate your feedback regarding your recent experience with our service center. It is gratifying to know that you received great and timely service, along with detailed explanations of the repairs made to your Ram. Clear communication is a priority for us, and we are pleased that it contributed to your satisfaction. Your support is invaluable to our continued commitment to excellence.


Client vérifié
Albany, OH
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/23/2025
client vérifiéVérifié Client
7
Oil change, maintenance, and tire quote
Staff was great to work with but there were items that needed done while being serviced that were not in stock.(recall and air filter)
Jeff W., President de Don Wood Chrysler Dodge Jeep Ram a répondu le 01/24/2025 09:37 AM

We appreciate your feedback regarding your recent experience at Don Wood Chrysler Dodge Jeep Ram. It is encouraging to hear that you found our staff to be great to work with. However, we acknowledge your concerns regarding the availability of certain items during your service appointment. Please be assured that we continuously strive to maintain adequate stock levels to meet our customers' needs and will take your comments under consideration for future improvements. Your input is valuable to us as we aim to enhance our service offerings.


CH
gravatar
Christy H.
Glouster, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/15/2025
client vérifiéVérifié Client
10
Quick courteous service
I took my Jeep in for a routine service. They were very quick and efficient. The gentleman at the service counter was very pleasant. I was in and out in about an hour.
Jeff W., President de Don Wood Chrysler Dodge Jeep Ram a répondu le 01/16/2025 09:37 AM

We appreciate your feedback regarding your recent experience with our service department. It is gratifying to learn that your Jeep's routine service was handled promptly and efficiently. Our team strives to provide a pleasant atmosphere and exemplary service, and it is encouraging to hear that our efforts made a positive impact during your visit. Thank you for choosing us for your vehicle's maintenance needs.


Client vérifié
Lancaster, OH
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/11/2025
client vérifiéVérifié Client
0
Service repair work.
I took my Chrysler pacifiaca in for warranty work, along with other service work needing repair..

The person that I spoke with in service dept, was very rude. More or less calked me stupid when I tried to explain a problem that I had been experiencing sence the van was new.
With out going into this matter further, I will close this review in saying I personally will never return to DON WOOD Automotive nor will I ever recommend any of my friends or family to get any type of service work done at this dealership. Let alone purchase a vehicle from them.

It's a shame that Quality Service and Respect for the customer have become 2nd rate . And then yet you have dealer ships like this one crying about why there sales and service are down. I wish the Don Wood Dealerships well. And hold no bad feeling towards them. But with all Respect they as a Dealership Rate just like so many other Automotive Dealerships. ( 0) there your friend as long as your buying or getting service work done and your not asking questions as to what, when, where, and why. And don't you dare question there technical ability. I can say that with confidence, as I spent 35 years in maintenance, service, and support. I held a master ASE Certification in heavy truck and Automotive power train.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.