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SureCritic / Concessionnaire Hyundai / Don Franklin Lexington Hyundai
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Don Franklin Lexington Hyundai

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(2 818 Avis)
71
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Détails du score

5 stars
80%
4 stars
11%
3 stars
4%
2 stars
1%
1 star
1%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
Avis original
Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5
83
Total des ReScores™
4,6
Moyenne de ReScore™
71
Score NPS ®

Détails de l'entreprise

À propos

Don Franklin Hyundai is located in Lexington, KY. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Glenn Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Don Franklin Hyundai is located in Lexington, KY. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Glenn Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(859) 263-5022
Open
Heures d'ouverture

Heures d'ouverture

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
3340 Richmond Rd Lexington, KY 40509
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(2 818 Avis)
Écrire un avis
Avis récents
MS
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Morgan S.
Mount Sterling, KY
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/07/2025
0
Catégorie : Service
Beware!
Had vehicle diagnosed by the service department. Was told I needed an engine due to exhaust valve chipped and scraped engine. Had heads checked at Motor shop and they checked good. Dealership wanted to sell me a used motor for 10,000. When I brought this information to the Service department manager and discussed reimbursement for expenses incurred by me for their misdiagnosis and having to have engine work done by a third party to discover this, the Service manager pulled out 500 cash from his wallet and tried to pay me off from pursuing a fair solution. This was the most humiliating treatment I have ever received in my life, like I was some cheap flim flam artist trying to make a buck. If this is how Don Franklin treats a customer who has bought new vehicles and previously had my vehicles serviced by them it shows a complete lack of respect on their part and I question their honesty and ethics.
JM
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Jacob M.
Nicholasville, KY
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/10/2024
0
Catégorie : Service
Worst service I've ever experienced
So I had an appointment with Don Franklin Hyundai in Lexington KY where I was to have my cv axle replaced. I had had the passenger side replaced prior and told them in advance my riverside needed to be checked as it was making noise also. They changed the passenger side not the driver side. Went in for my service for the driver side and mind you they fixed the passenger side in a couple hours. They had my vehicle for for 9 days and on the 9th day they decide to finally start on my vehicle. I called and left voice-mails also text them and asked the status of my vehicle no response till Friday I called and told them I'm coming to pick up my vehicle. Also I asked them to check into getting me a new headlight as my passenger side is getting so much moisture in it. I was told Hyundai allows their vehicles to get moisture inside the light. So they did nothing about that. So currently driving a new vehicle with moisture in the headlights.
MV
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Muriel V.
Lexington, KY
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/04/2023
1
Catégorie : Service
Terrible service department for Hyundai.
We are leasing a Hyundai Sonata Hybrid and we’d like the car but it has more bugs than Motel6. Service is terrible: one has to wait for an appointment for weeks and even if the car reapair takes days they don’t offer a loaner car. Since we have only one car they do not offer ride home and they do not offer taxi reimbursement. They are curt, bordering on rude.
However, the sales department is *****.
JW
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Joseph W.
Winchester, KY
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/13/2022
0
Catégorie : Service
Good sales team, horrible finance dept
The sales team was actually very helpful, but I gave them 3 specific banks to run with finance and I was sick so not firing on all cylinders. When I got to finance they gave me as my lowest rate some bank I’ve never heard of Northwestern or something at a rate of 5.59% at 72 months. I’m moderately better today so I called my preferred banks at least one of which I know they do business with, Members Heritage and my rate should have been 3.25% before auto deposit and other discounts. To say that i’m displeased is the largest understatement of my life. Slight avarice is to be expected but complete fraud is outside my wheelhouse when dealing with auto dealership. My brother and another friend were interested in buying the same car, but obviously I wouldn’t send my worst enemy to Don Franklin.
Client vérifié
Versailles, KY
2021 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service department
Wonderful service department
KRISTINA L B., BDC Service Manager de Don Franklin Lexington Hyundai a répondu le 04/12/2022 12:50 PM

Thank you for your 5 stars! It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We are always happy to help! Have a great day! 

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com
JS
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Joyce S.
Lexington, KY
2017 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/08/2022
Type de service : Repair
client vérifiéVérifié Client
7
Catégorie : Service
Don Franklin
As stated in my Q&A snacks should be available in package form water and coffee many times we are forgoing breakfast or lunch time to get there, or just in need of water.
KRISTINA L B., BDC Service Manager de Don Franklin Lexington Hyundai a répondu le 04/08/2022 01:27 PM

Thank you for your feedback! We truly appreciate your business, and we hope to see you again in the future. I will have a salesman contact you to address your issues. Have a great weekend!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com
MP
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Mary P.
Lexington, KY
2013 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
My oil change
I was glad to be able to get a same day appointment! Do wish they had snacks and drinks while
Waiting
KRISTINA L B., BDC Service Manager de Don Franklin Lexington Hyundai a répondu le 04/01/2022 10:08 AM

Thank you for your 5 stars! We are pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit! Have a great weekend!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com
Client vérifié
Lexington, KY
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/30/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great
The workers are friendly
KRISTINA L B., BDC Service Manager de Don Franklin Lexington Hyundai a répondu le 03/30/2022 07:33 AM

Thank you for your 5 star rating! e truly appreciate your great feedback, and we look forward to seeing you again soon. Have a great day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com
Client vérifié
Lexington, KY
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Excellent
I was in and out before work. Always do an excellent job!
KRISTINA L B., BDC Service Manager de Don Franklin Lexington Hyundai a répondu le 03/30/2022 06:56 AM

Thank you for your 5 star rating! We are so glad we could help you out! We hope to see you again in the future. Have a great day! 

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com
LM
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Loretta M.
Lexington, KY
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service Dept.
I've been pleased with service I receive when I take my vehicle in to the Don Franklin Service Dept. I'm always greeted by friendly personnel upon my arrival for service. Kyle usually checks me in. This time it was Cameron. He was very courteous, friendly and efficient before and after my vehicle was serviced. I appreciate the kindness shown to me on each visit. Unfortunately, I don't find that everywhere. Thank you so much!
KRISTINA L B., BDC Service Manager de Don Franklin Lexington Hyundai a répondu le 03/29/2022 11:47 AM

Thank you for your wonderful review! We are very happy to have provided you with such a positive experience. We sincerely value your business and look forward to your next visit! Have a great day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com
LA
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Linda A.
Lexington, KY
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/27/2022
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
service
the service was great. service dept. friendly and helpful.
KRISTINA L B., BDC Service Manager de Don Franklin Lexington Hyundai a répondu le 03/29/2022 11:44 AM

Thank you for your 5 star rating! We are glad to hear you found our staff was so knowledgeable and helpful! Please do not hesitate to reach out if there is anything additional we can do for you. Have a great day!


Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com
RZ
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Robert Z.
Lexington, KY
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
J Zalme
The service department is outstanding, they do a great job taking care of our cars.
KRISTINA L B., BDC Service Manager de Don Franklin Lexington Hyundai a répondu le 03/18/2022 12:01 PM

Thank you so much for your wonderful feedback! We truly appreciate your recommendation, and we look forward to seeing you again. Thank you so much for the donuts too! Have a great weekend!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com
SJ
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Stephanie J.
Olive Hill, KY
2021 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/16/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Fast friendly and courteous.
The staff at Don Franklin is so knowledgeable about not only the vehicles but about the financing as well.
KRISTINA L B., BDC Service Manager de Don Franklin Lexington Hyundai a répondu le 03/16/2022 02:29 PM

Thank you so much for your 5 star rating! We truly appreciate your business, and we hope to see you again soon. Have a great day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com
MS
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Michael S.
Campton, KY
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Consistently professional & quality service fror Don Franklin Hyundai
Whether scheduled or unscheduled (flat tire) service visit, we are always treated by friendly staff and the work is completed timely. Thanks to all.
KRISTINA L B., BDC Service Manager de Don Franklin Lexington Hyundai a répondu le 03/14/2022 06:59 AM

Thank you for your 5 stars! We are glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit! If you have any further questions, please give us a call. Have a great day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com
BC
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Beth C.
Danville, KY
2022 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/27/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Always good
Always friendly and professional. Did a good job
KRISTINA L B., BDC Service Manager de Don Franklin Lexington Hyundai a répondu le 02/28/2022 09:17 AM

Thank you! We are pleased to know we have been able to exceed your expectations and really help you out! If you have any further questions, please give us a call. We are always happy to help! Have a great day!

Kristina Bishop
BDC Service Manager
Don Franklin Lexington Hyundai
8592635020 ext 1805
kristinabishop@donfranklinauto.com
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