Solutions d'affaires
English French Canadian
SureCritic / Réparation automobile / Doc Motor Works
business image

Doc Motor Works

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(452 Avis)
50
Écrire un avis
SureCritic peut aider à la rétention de votre entreprise
En savoir plus

Détails du score

5 stars
89%
4 stars
6%
3 stars
1%
2 stars
<1%
1 star
1%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
50
Score NPS ®

Détails de l'entreprise

À propos

Doc is happy to serve the Joliet, Shorewood, Plainfield area. "We serve to protect you and your car". When we repair your car it is as if your Father was watching. Doc is happy to serve the Joliet, Shorewood, Plainfield area. "We serve to protect you and your car". When we repair your car it is as if your Father was watching.

Catégories
Réparation automobile, Entretien de la voiture, Réparation de pneus
Contact
(815) 577-3893
Closed
Heures d'ouverture

Heures d'ouverture

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Heure centrale (É.-U. et Canada)
18600 S. State Route 59 Unit B6 Shorewood, IL 60404
Obtenir des directions
Doc Motor Works' Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(452 Avis)
Écrire un avis
Avis récents
RT
gravatar
Rick T.
Joliet, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/22/2023
10
Owner Is Great
Honest and up front with cost and they complete the work quick.
TB
gravatar
Todd B.
Plainfield, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/08/2023
10
2011 Wrangler
Team found and corrected an electrical issue, and follow up visits have been phenomenal. Great communication, thorough, and always let you know up front the pricing, parts, and labor. Won’t take the Jeep anywhere else!
TB
gravatar
Todd B.
Plainfield, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/08/2023
10
2011 Wrangler
Team found and corrected an electrical issue, and follow up visits have been phenomenal. Great communication, thorough, and always let you know up front the pricing, parts, and labor. Won’t take the Jeep anywhere else!
SK
gravatar
Scott K.
Plainfield, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/05/2023
3
Beware of the office manager high pressure upsell.
Sent my wife to get an oil change and she got taken advantage of by the service manager. $500.00 + was the final bill. Been going there for years, but am considering going somewhere else after this situation. Scott the owner needs to get control of the front office manager. His reputation just took a hit today.
TT
gravatar
Trish T.
Plainfield, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/09/2021
Awful customer service and communication
I made an appointment for Wednesday 11:30am. Called for an update at the end of the day Wednesday and Tracy said he would look at it Thursday. I called Friday morning and Tracy was rude and said they were “trying squeeze me in” I had an appointment scheduled in advance and should not need to be squeezed in?! ! I am beyond frustrated and disappointed. If you don’t need a car for several days while they try to squeeze you in for a repair this place could work for you but if you rely on your car for transportation and are looking for reliable dependable professional service look elsewhere
Non recommandé
ZM
gravatar
ZIGGY M.
Shorewood, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/15/2020
Above and beyond excellent service
My car was given a physical and a report was texted to me about what they found that needed attention. They went over the report with me and explained what needed immediate attention and what can wait. They made sure i understood about the warranties. I even joined the Car Care Club which gave me immediate savings upon joining. I love it !!!!!!
Recommandé
JD
gravatar
John D.
Shorewood, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/12/2019
very bad
This company will over charge you on repairs and sell you services for your vehicle that are not needed. Best advise is don't walk away from this company run.
Non recommandé
JK
Joe K.
Plainfield, IL
Ford Focus
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/23/2019
client vérifiéVérifié Client
Catégorie : Service
Joe said the staff are friendly and the boss is a great guy.
Recommandé
Scott W. de Doc Motor Works a répondu le 07/25/2019 06:28 AM

Thank you Joe for leaving us a great review! We are happy to service your car and to help you. We also think our boss is great.

VV
Vinny V.
Illinois
Honda S2000
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/18/2019
client vérifiéVérifié Client
Catégorie : Service
Vinny said it was pretty good with this business. He stated the only thing was, he went in for a free check engine light, but ended up paying $60 for further diagnostics.
Recommandé
Scott W. de Doc Motor Works a répondu le 07/19/2019 02:18 PM

We appreciate the review Vinny, thanks for taking the time

RA
gravatar
Richard A.
Shorewood, IL
Ford Edge
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/11/2019
client vérifiéVérifié Client
Excellant Value
They are very thorough and professional. I feel that I'm getting appropriate service for my car and I like that I get a complete inspection report after service. It is easy to make an appointment and they have a great waiting area for people who aren't dropping cars off and leaving.

My only criticism is that they try to schedule automatic appointments and when I have an appointment I'm barraged with text and email reminders. One confirmation of an appointment should be adequate and I'll schedule appointments when it suits me. Interestingly, while I was actually writing this review I received an email suggesting three items that need attention. The suggested service date was listed as yesterday and one of the items has already been completed. Oops.
Recommandé
Scott W. de Doc Motor Works a répondu le 07/19/2019 02:22 PM

Thank you Richard for such a kind review. We take pride in making outr space comfortable for our customers. We are sorry about the automated appoitnments, the system sets up them up automatically for when a serivice is supposed to be completed by date, not by milage. In the future we will try to update when services are completed so that the system knows they were already done.  

Client vérifié
Plainfield, IL
Toyota Sienna
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2019
client vérifiéVérifié Client
Awesome service
Awesome service
Recommandé
Scott W. de Doc Motor Works a répondu le 07/08/2019 06:10 AM

Thank you for taking the time to give us a review! We appreciate it greatly and are glad that we could help service your vehicle. 

NO
Nicholas O.
Shorewood, IL
Volvo S60
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/05/2019
client vérifiéVérifié Client
Catégorie : Service
Nicholas said he would recommend this business for service.
Recommandé
Scott W. de Doc Motor Works a répondu le 07/08/2019 06:18 AM

Thank you Nicholas for recommending us. We are glad that you came in and that we were able to help you and your car. 

TK
gravatar
Talia K.
Joliet, IL
Ford Police Interceptor
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/30/2019
client vérifiéVérifié Client
Trustworthy and Thorough
Doc Motor Works is the only place we will take our cars. Scott and all the staff there are kind and honest and we know we’ve left our vehicles in good hands!
Recommandé
Scott W. de Doc Motor Works a répondu le 07/01/2019 02:19 PM

We are so glad that we can continue helping you with all your car needs! It is an honor to take care of you and your car. 

SB
gravatar
Sandra B.
Crest Hill, IL
Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/24/2019
client vérifiéVérifié Client
Trust and Integrity of Owner
When I was told I needed 2very important and expensive things done for my car, I asked to have them explained so I can understand problem and cost. As always ( I have been going to Doc Motor Works for5-6 yrs) I am and have always been satisfied with the quality of work done AND the fairness of pricing and respect as a customer they have always shown me.
Recommandé
Scott W. de Doc Motor Works a répondu le 06/25/2019 08:31 AM

Thank you so much for your kind words! We appreciate you returning and being such a loyal member of the Doc Motor Works family. We take pride in our service and the integrity of all of our workers so we appreciate you taking notice. Hope to see you again! 

KO
Kathy O.
Plainfield, IL
Buick Rendezvous
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/21/2019
client vérifiéVérifié Client
Catégorie : Service
Kathy said they did what she wanted them to do.
Recommandé
Scott W. de Doc Motor Works a répondu le 06/26/2019 01:31 PM

We are glad you had a positive experience. We always want our customers to feel taken care of here at Doc Motor Works. We hope to see you here again!

1-15 sur 452 résultats
Entreprises près de chez vous
Merlin Complete Auto Care
100
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(5 Avis)
Crase Auto Repair
100
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(368 Avis)
Performance Auto And Truck Center Plainfield
98
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1 071 Avis)
Douglas Automotive Repair
99
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(1 248 Avis)
J's Repair And Performance
99
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(381 Avis)
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.