What a disgusting show of customer service and business ethics and responsibility! The unfortunate part of having to write this review is that I actually enjoyed the two gentleman that I had dealt with in the past. Extremely nice and VERY helpful... HOWEVER, when it came to dealing with money, true colors were exposed.
After you get a $600 repair bill and drive away you expect your vehicle to work. 1 mile down the road it breaks down. Poor quality of work?!?! Perhaps. Most disappointing though is that they offered to "reimburse" for the tow back to the shop. But that promise was quickly dismissed when they "were not responsible" for a different part that magically broke literally 2 minutes after they "repaired" the vehicle. People and businesses like this is exactly why people cannot trust mechanics. SHAMEFUL!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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After you get a $600 repair bill and drive away you expect your vehicle to work. 1 mile down the road it breaks down. Poor quality of work?!?! Perhaps. Most disappointing though is that they offered to "reimburse" for the tow back to the shop. But that promise was quickly dismissed when they "were not responsible" for a different part that magically broke literally 2 minutes after they "repaired" the vehicle. People and businesses like this is exactly why people cannot trust mechanics. SHAMEFUL!