Failure starts at the top and with Mike Powell IN CHARGE of Oxnard DCH its no wonder they r incompetent and make excuses y a tire rotation and oil change takes almost 5 hr. Manager passes the buck on the adviser blames the tech. None of them know how long it should take to do their work when I asked an honest frank question. Instead, you want to get defensive. How old are you people do you not communicate when at work. THEN he wants to call me U people. Racists chump trys to stare me down, then backs off cuz he knows he's wrong. Go bs yourself and see if that works, not fooling ne 1. Every 1 goes on lunch and your car sits for hours blame the next person cuz they're on lunch! No fix just excuses for customer service. 2 visits and they still could not fix a leaking hose for my AC. Idiots asshats dysfunctional. I could have changed my own oil in a half n hr tire rotation anywhere I take my car here because I bought it here! Never again, only way I'd ever go back is if they fire him n got a competent replacement! Pull the phone call who's ever in management. Bs how this went down. Hope the owner sees this dont pander or patrioze me with your auto responds. U have my info on file actually reach out!
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