What initially seemed like a positive car buying experience with Ethan has unfortunately turned into a major disappointment. Less than a week after purchase and only 254 miles driven, my vehicle requires over $7,000 in repairs. When I brought this serious issue to management's attention, I was met with a concerning lack of empathy or willingness to resolve the situation.
I regret not thoroughly checking reviews across multiple platforms, particularly Yelp, before making my purchase. The stark difference between the Google and Yelp reviews is telling. Based on my experience, I cannot recommend D&C Motors to other buyers. A car dealership's true character shows not just in the initial sale, but in how they handle issues that arise afterward. In this case, their response to a significant problem so soon after purchase has been deeply disappointing. You lost a great customer and future business.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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I regret not thoroughly checking reviews across multiple platforms, particularly Yelp, before making my purchase. The stark difference between the Google and Yelp reviews is telling. Based on my experience, I cannot recommend D&C Motors to other buyers. A car dealership's true character shows not just in the initial sale, but in how they handle issues that arise afterward. In this case, their response to a significant problem so soon after purchase has been deeply disappointing. You lost a great customer and future business.