Avis qui incluent

Estimate 5

Communication 4

Radiator 3

Parts 3

Money 3

Avis récents

Dao C.

Columbia, SC

12/28/2018

Lack of communication, lack of accountability

Our car was at Dannys automotive since 11/18/18. We were specific on needing the radiator, radiator support, oil change, fuel change, and tire replacement. We asked them to also check the car overall and requested an estimate and was told the estimate would take a couple of days. We practically had to call almost everyday bc questions were unanswered. Finally we received a verbal 1st estimate 2 weeks after the car had already been there and agreed to the work for the radiator, etc. About the 3rd week we were told that to get the rest of the job done we would need to put a down payment in order for the parts to be ordered and we gave the down payment the same day of the conversation. We were told it would take 1 week for the parts to come and another week to complete the work. When the 2 weeks were up nothing had been done to the car. At the 2 week mark I went to get the estimate and it was a diagram of the car and parts....No numbers no estimate no detail charges. After calling several times and was told someone would call me back- they didn't. The car was finally completed on 12/27/18 ( only the radiator, support, oil change, tire) the convertible top part was never ordered. So basically we got the run around, too many change of hands when dealing with business, no accountability, no apology, passing the buck, no honesty, no communication between the 2 locations. When we finally picked the car up Danny didn't even come talk to us( as a concerned businessman) and the technician basically wasn't apologetic and blamed the communication on the customer and said we were not the only car. I told them they should had said that from the beginning. They also said we usually don't give an estimate people just trust us and drop their cars off and say fix it. Well as a paying customer that is paying a large amt of money who wouldn't want to #1 know what are they paying for and #2 if it was an insurance case they would ask for an estimate. So no I don't recommend this place to anyone.

Non recommandé

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