Went to CIP because the Tire Rack had recommended them to install tires on alloy wheels properly. I cant say that they didn't do that although they did hand the car back with sloppy black bead glue all over the rims. It was the way they treated my wife is disgusting and unprofessional. She had an appointment, arrived on time and proceeded to wait FOUR HOURS (actually 4.25) for them to do this simple task while THEY TOOK OTHER CUSTOMERS while she waited. No she is not aggressive -- SHE IS A SWEET AND HUMBLE FORMER NURSE DISABLED WITH NERVE PAIN THAT SHE WAKES UP CRYING TO EACH AND EVERY DAY--- but she did ask multiple times why they hadn't done the work yet as she sat in that tiny shop all morning and into the afternoon. THERE IS NO EXCUSE -- IF THEY CANNOT SERVE CUSTOMERS TO WHOM THEY HAVE PROVIDED APPOINTMENTS THEN THEIR MANAGER SHOULD BE A MAN AND SEND THEM ELSEWHERE.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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