I was reminded while my vehicle is in for service at Crest Cadillac in Frisco that Crest Collision is not part of their group. These people do the collision work for Crest Cadillac but are not responsible for their work. Crest Collision repaired my Cadillac from 12k of Hail Damage a few years ago and never put my roof racks back on. After several calls to my service rep, I was told they probably threw out my roof racks and would call me when they had found some replacements. I have never got that call. I kept getting the run around when I called and someone would always say the Manager would have to look into it and call me. He never did & still hasn't. I originally went to Crest Cadillac for the Hail Damage, I did not know that Crest Collision was not part of their organization. Crest Cadillac should have been more transparent about this arrangement and should have been more helpful in getting this situation resolved as it affects their reputation in the consumers eyes as they use them to fix their clients cars. I am always reminded of this when I take my car in for service so I will keep updating this review and will keep adding it back when it drops off as a service to the community. I'm sure Crest Collision will never call me & think these reviews don't really hurt their business. Maybe they don't but I'm in the Insurance industry and I've warned Thousands Of clients with Hail damage & collision damage of my experience at Crest Collision. I represent all of the major carriers and I tell my story at every claim seminar that every carrier offers to inform us of best claims practices. How do you eat an Elephant, one bite at a time! I'll update if they ever try to resolve my issue. I'm a fair man only want what I deserve but I won't beg them to do the right thing.
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