I recently bought an S60 2019. Certified pre-owned with extended warranty. I have my own autoshop that takes care of my cars. I had a low wiper fluid level warning, so I filled it up with a full bottle. A week later, the same warning recurred. I took it into my usual place, and they noted the fluid level was low. Because the car is under warranty, I was advised to go to a dealership. I went this one.
They ran diagnostics for a full day and reported to me that there was brake fluid in the wiper fluid. Everything needed to be replaced and would cost over 2K with no warranty coverage because this was a result of misuse. I sought a second opinion, and the problem was simply a disconnected line with no other issues. I went back to Volvo. I asked for a video, and Jud said he 'sent me the video multiple times' but could not reproduce it when I was there. I met with the Service Manager to explain to him that there was something extremely unprofessional going on in his shop. He got defensive rather than concerned. I gave him my card and asked him to let me know what his investigation finds. It has been two weeks without feedback.
I found out there are places where a perfectly easy fix is often made into a full-blown replacement. The trick by the shop is to make sure that the issue is not covered by warranty. Why? Because warranty parts are tested to ensure there was jndeed a defect. If there is no warranty, the customer is charged out if pocket and the removed parts can then be resold outside the shop.
I'm not sure if this is what transpired. But it is certained walking and talking like it. My recommendation is to go to a different dealership. Also, they told me they have no loaners, but it seems that they do. It is very unprofessional to blatantly lie to a customer.
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They ran diagnostics for a full day and reported to me that there was brake fluid in the wiper fluid. Everything needed to be replaced and would cost over 2K with no warranty coverage because this was a result of misuse. I sought a second opinion, and the problem was simply a disconnected line with no other issues. I went back to Volvo. I asked for a video, and Jud said he 'sent me the video multiple times' but could not reproduce it when I was there. I met with the Service Manager to explain to him that there was something extremely unprofessional going on in his shop. He got defensive rather than concerned. I gave him my card and asked him to let me know what his investigation finds. It has been two weeks without feedback.
I found out there are places where a perfectly easy fix is often made into a full-blown replacement. The trick by the shop is to make sure that the issue is not covered by warranty. Why? Because warranty parts are tested to ensure there was jndeed a defect. If there is no warranty, the customer is charged out if pocket and the removed parts can then be resold outside the shop.
I'm not sure if this is what transpired. But it is certained walking and talking like it. My recommendation is to go to a different dealership. Also, they told me they have no loaners, but it seems that they do. It is very unprofessional to blatantly lie to a customer.