I have made several purchases for a new auto in my life. Andrew was the difference between us buying a car or not. We had recently visited other Ford dealerships with conflicting personalities that did not value the customer. Andrew went above and beyond for my daughter. His service skills and personality is top notch. If I was talking to the owner of Ford I would tell him one thing. Andrew should be the example for every dealership. He would be training and leading the charge for “How service should be given”. “How to provide excellent service to build repeat and return business”. This should be the foundation of any good dealership. My business was with Ford but the relationship was formed by Andrew and through Andrew.
EJ
Emma J.
Kingsland, GA
03/07/2025
9
Andrew was amazing!
The car salesman Andrew did an amazing job at handling all things to deal with my 2015 ford mustang. He went above and beyond to make sure everything was perfect appearance wise with this used car. I couldn’t have had a better car experience!
DT
David T.
Jacksonville, FL
05/04/2021
They cheated me out of thousands of dollars
I traded in a 2016 ford crew cab and purchased a 2021 ford ranger..waited 3 hrs to get into finance office. When i got called the paperwork was already done...they gave me me 25000.00 on my trade..when the vehicle was worth over 33000.00...then, they put a price tag on the 2016 of almost 35000.00..also, the finance manager added thousands of dollars of extra warranty that i never ask for....the sales manager, dane bell, acknowledged that i was underpaid on my trade...a car dealership should not be a criminal enterprise...dane bell said" its not against the law to make a profit" . Well, it is if you steal it...i was literally robbed of almost 10,000.00....they were laughing....stay away from coggin, they are dishonest crooked dogs....im not done with coggin, that, i promise......STAY AWAY.
Non recommandé
CE
carmen e.
Orange Park, FL
01/16/2021
Great experience!
Had a great salesman Kevin White. Was very patient and worked with us on a great buy 2020 Mustang. Will recommend to friends. Very pleased with his customer service.
Recommandé
AT
Arianna T.
Ponte Vedra, FL
01/09/2021
great service
people that care about people
Recommandé
SS
Sandra S.
Jacksonville, FL
04/09/2020
Great Experience Buying A New Car
I decided to go visit one of the best Ford Dealerships in Florida because I was ready for a new car. I walked around the lot looking at different cars. A sales consultant came over and introduced himself and he was not pushy. He took his time with me and did not deter me negatively. Then, in that moment, letting me know you are important and we are here for you. Let me know when you’re ready. I tried a different car but it wasn’t for me. OMG, I’m ready! I spotted something just for me! I decided to buy a brand-new Mustang 2020 very cute sports car, wonderful size, easy to handle, very smooth and comfortable on the road. Let’s not forget to say, I look very good in it. I did not realize how much fun you can have buying a car.
Sales Manager, Nazif, Sales Consultant, Ouda and in the Finance Department, Darlene worked together as a team which was very amazing. Everyone was very professional, when I entered the building is very clean. The greeting was very nice, dress code was very neat and clean. Business cards where given. If I had any questions or any issues on a situation. Sales Consultant helped with all of the questions I had and was very patient. He took the time to explain everything about the care of the car including interior, exterior on new features and all of its functions. Also, how things work which included the do’s and don’ts. Especially, getting down to the who, what, when, where and why? the Finance Manager made sure all transactions were all smoothly done and carefully explained, even down to service contract, warranty, protection plans, tags, decal, insurance. Refreshments were offered and I felt so relaxed. Lastly, Ford not only helps to lend a hand, I will say they deeply understand and care about the hand they hold.
Thank you Coggin Ford
By Sanders, S.
Recommandé
ZW
Zann W.
Jacksonville, FL
07/14/2019
New Ford Edge
Pat, Kevin White and Kevin Coulombe, help to make my new car purchase the best I've had in 25+years. They were very friendly, knowledgeable, helpful and I got a good price for the exact vehicle I wanted. I have not experienced the service department yet, and am hoping it will be as helpful and efficient as the sales department.
Recommandé
JS
Johnny S.
Jacksonville, FL
10/05/2016
2013 FORD F-150
2013 F-150 Platinum with faulty #7 cylinder. Truck was about 2,300 outside of the 60,000 mile warranty. Truck required cylinder head replacement, over 3,000 dollars charges. I appreciate that Coggin Service Manager was willing to split the cost with me on it, but I still believe that there should have been zero cost for me on a relatively new truck with less than 65K miles. Yes this was out of Coggins hands, and the decision was made by corporate, but I still don't like the decision, and I believe that this is a problem experienced on other vehicles similar to mine. I am attempting to take on Ford Dearborn, Michigan at this time, but the BBB claims that this is outside of their jurisdiction. Not giving up the fight - wish me luck!
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