Coconut Creek Hyundai is staffed with expert technicians who provide the highest quality Hyundai repair and maintenance.Coconut Creek Hyundai is staffed with expert technicians who provide the highest quality Hyundai repair and maintenance.
I bought a car Hyundai Elantra on October 26, 2023 in the Coconut Creek dealership. In the beginning of the March 2024 two horns of this car stopped working. From that moment, I visited the dealership Coconut Creek Hyundai several times to know when this defect could be fixed. Every time I was told they had no these horns. I was asked to wait a few more days.
A few days passed, but nothing has changed. After that, I turned to the service manager, who also could not give at least an approximate date of repair of my car. After that, I decided to apply to Hyundai Motor America. The HMA opened the case #230…. After many negotiations, I was promised that in four days dealership would receive these horns.
Four days later, I tried calling the service manager to see if the horns had arrived, but no one answered or returned my call. My next trips to the dealership also did not yield anything. I did not get any information about ETA of these parts. After a while, I called HMA again and found out that my case was closed. No one could explain to me why my case was closed. The HMA opened a new case #23314… It was promised that in a week horns would arrive. Nothing came to the dealership. I went to the dealership again and spoke to the parts manager. He promised to call me back with ETA, but he did not call. I got call and text from HMA saying that they were on my case and promise to solve the problem soon.
Finally, on Friday June 06, 2024, I received a call from HMA 714 410 4321 saying that they could not indicate ETA. Therefore, for three months, HMA and Coconut Creek dealership has been unable to fix the simplest defect in my car. What will happen if my car will have problems that are more serious? THIS IS A LEMON CAR! This dealership wastes my time and nerves! He is defaming the reputation and image of Hyundai. When contacting me about my problem, the general manager told me that the dealership is not responsible for the malfunction, and that I should contact the manufacturer, although I bought the car new from the dealership. It's been almost 5 months now and no one can or wants to fix my problem.
WB
Wayne B.
Pompano Beach, FL
05/06/2024
0
Catégorie : Service
Service Department Awful
Leased a new car with them about a year ago engine light on from day 1.
They assured me don’t worry you can drive with it. Took it back next day but they would not get me an appointment so I waited over 2 hours. Told me they fixed it but light went on next day. This continues to happen brought it back a couple more times last time in December
Said they need to order a part never called me back. Could not get in touch with them . Finally went in today for an oil change and they tell me I need a part that is not under warranty that is almost $1000 that is what is causing the engine light to be on . Never told me that when they said they had to order the part
100% sure that part was damaged when I
Leased the car . Totally getting ripped off and I have no recourse
This service department has gone downhill big time over last few years
Nice sales guy but service just awful.
Currently have 5 cars leased from them
From multiple members of my family.
They will not get another sale from us
TF
Tom F.
Pompano Beach, FL
01/18/2024
0
Catégorie : Service
Worst customer service experience of my life
Too much to say here...horrible communication. They don't answer the phone, and if someone does they say they'll get someone to help, but that doesn't happen. Have experienced this multiple times over 14 months. Can't fix my Sonata after 4 tries. Have done a lot wrong, including installing an incorrect ECU update. Replaced a door handle part and painted it the wrong color. My first Hyundai, and my last, not because of the car but because of the extremely poor service.
MK
Mary K.
Boca Raton, FL
12/06/2023
10
Catégorie : Service
Amazing
Bruce Warhoza has made an amazing team of hard working kind and honest people.
My personal experience with Mario in the service department and Mazen in sales has been wonderful.
I've also dealt with ? King Collision and Brian also had a great team. Thank you all for taking amazing care of me and my Sonata.
MK
Mary K.
Boca Raton, FL
12/06/2023
10
Catégorie : Service
Amazing
Bruce Warhoza has made an amazing team of hard working kind and honest people.
My personal experience with Mario in the service department and Mazen in sales has been wonderful.
I've also dealt with ? King Collision and Brian also has a great team. Thank you all for taking amazing care of me and my Sonata.
KS
Karen S.
Boca Raton, FL
10/10/2023
0
Catégorie : Service
Recall service
I received a notice of recall. Scheduled service in August and it took 1.5 months to get an appointment. I took my car in, waited 3 hrs and then they informed me that they did not have the part in stock to fix the recall issue and it won't be in for a few days.
If they are sending me notices every week about the importance of recall, know I have an appointment to get it repaired, why would they not check the parts department supplies ahead of time so it's not wasting everyone's time?
PC
PATRICIA C.
West Palm Beach, FL
09/09/2023
0
Catégorie : Service
Useless
Took vehicle in because engine light was on.
7:30am on Tuesday spoke with Alex Castaño, asst. serv. manager. Assigned to Jessie Leto, serv. tech. Rented a car.
Called to check on status on Wednesday around 3pm. Left different messages for both Alex and Jessie.
No call back.
Pulled the vehicle on Thursday at 10am. It had not been touched. Over 48 hours since drop off.
Note - I had asked to see if resetting the engine light would solve the problem since I had played with the gas cap. That would have taken 2 minutes. Never done.
AM
Amanda M.
Fort Lauderdale, FL
07/28/2023
0
Catégorie : Service
No service after the sale
Don't expect any help from this dealership if you have problems or need service for your new Hyundai. I called for service for my new car because of a warning light. The manual said not to drive the car with the light on. They said the earliest i could come in was over a month away. I asked to speak to the manager and was forwarded to his voice-mail. I left a message. No return call. I called again and was told the service manager would call. Still no call. I made an appointment with another dealership finally. They took me right away.
EL
Enrique L.
Hollywood, FL
06/27/2023
0
Catégorie : Service
The worst sales department and staff it may not be all of them but alias JD alias torres
I had nothing but bad experiences.for more than a month with the incompetent sales dept at coconut Creek Hyundai
Alias Torres and alias JD along with the such call head on sales of the sales dept more like the head of incompetents
Make me drive.over their location and they lie to me because they didn't have the.vehicle they offer to me on the phone once that got a vehicle they reach to.me.and the nightmare got worst all they want is for me to drive another 2 hours to try to make a deal I ask for some type of paper work or seller binder just like you will take.tomany bank to get a loan and they send me a bogus piece of paper smelling their stink I try to contact a sale.manager at their location and even the operator couldn't give.me any contact number apparently they all in clouds noncontract was provide and chat cut short by operator I was.able.tomcontsct their so call head on sales.on the.depertment to give.me.the same round and round with a promise call withing 5 minutes and is 9. Hours later never heard from him or any one on the sales dept...
Whatnot joke start I contacted their head quarters to make a complaint and may not stop till someone from Hyundai main offices lisent to my complain don't if you have money to throw away go somewhere else if don't please don't let them steal one penny from you
KJ
Kimberly J.
Fort Lauderdale, FL
03/12/2023
10
Catégorie : Service
Service
My service writer Mr. Kevin was very kind and professional. I had appointment for
my driver's seat not reclining forward, this was my second time coming for this problem. Mr Kevin made sure that the part was ordered , check my warranty as well. He went above for me. Thanks Mr Kevin.
Side note: I was seen by a man name Frank (service writer) a month ago. He was very unprofessional and rude . I originally had appointment for the drivers seat Frank came out very strong in personality . He act like I was getting on his nerves from the first conversation. Telling me that it's to late to deal with this( I explained that I left work early and I don't know when the right time to schedule a appointment. I made the for 3:00). He reclined the chair back and stated a part needed to be ordered and walk away with his hands in the air and never returned . I ams standing outside like what about my seat ,I can't drive like this. He did not care!!!!!. Mr. Kevin was standing there and was able to get the
seat up and a worker schedule my next appointment. Frank never ordered the part for my seat and because of this I have to come a third time. ?
KJ
Kimberly J.
Fort Lauderdale, FL
03/12/2023
10
Catégorie : Service
Service
My service writer Mr. Kevin was very kind and professional. I had appointment for
my driver's seat not reclining forward, this was my second time coming for this problem. Mr Kevin made sure that the part was ordered , check my warranty as well. He went above for me. Thanks Mr Kevin.
Side note: I was seen by a man name Frank (service writer) a month ago. He was very unprofessional and rude . I originally had appointment for the drivers seat Frank came out very strong in personality . He act like I was getting on his nerves from the first conversation. Telling me that it's to late to deal with this( I explained that I left work early and I don't know when the right time to schedule a appointment. I made the for 3:00). He reclined the chair back and stated a part needed to be ordered and walk away with his hands in the air and never returned . I ams standing outside like what about my seat ,I can't drive like this. He did not care!!!!!. Mr. Kevin was standing there and was able to get the
seat up and a worker schedule my next appointment. Frank never ordered the part for my seat and because of this I have to come a third time. ?
JH
James H.
Pompano Beach, FL
02/04/2023
0
Catégorie : Service
Lies, wasted my time
Appt on Jan 6 with service rep Brandon for diagnostic check. He was 90 minutes late, told me I should have taken a Lyft home, not wait. He ordered steering part, then never called me back. When you call Coconut Creek service, no one ever answers. Took 2 weeks to reach Brandon. He made 8 AM appt for Feb 4. Again he was 90 minutes late. Again then sent me home in a Lyft. 4 hours later called to say car was not repaired, still needed part. He never called a Lyft to get me back, so
I am out $20 , too,. I then found service manager who was so rude. THE PART WAS NEVER ORDERED. I missed a day of work, am out $ 20 and manager simply said, "stuff happens, yeah and our phones suck. "
LM
Lesley M.
Pompano Beach, FL
02/03/2023
10
Catégorie : Service
Couldn't be Happier...
I've had 2 Hyundai Tucsons from Coconut Creek Hyundai, and as of today 2/3/23 I have another. Love the car sooo much.
My sales person Brandon Key is a lovely young man who takes pride in his work. I was lucky that he was standing in the front of the building when I stopped in. He is not pushy or slick, just knowledgeable and helpful. I was truly fortunate to have him guide me through the arduous task of buying a new car. With him is a new young woman named Daniela who is in training. She too, was helpful and so nice. I was actually enjoying their company as if they were my grandchildren.
It's all about attitude as far as I'm concerned and they have excellent attitudes.
I've had good success with this dealership and their service department. Like anywhere there can be delays, nothing is perfect, but they try hard and that is impressive.
It looks like I'm a Hyundai girl from now on.
Thank you Coconut Creek Hyundai and Brand Key for your help.
TD
Thea D.
Boca Raton, FL
01/22/2023
10
Catégorie : Service
Salesman, Stone Artie
Stone was very informative and professional. He put me at ease. I was very nervous. This was my first new car in 13 years Stone made it easy to trade in my old car for my new leased car. The experience was painless and not what I expected.
LK
L K.
Pompano Beach, FL
12/23/2022
0
Catégorie : Service
No one ever picks up the phone or calls back
I had an 11am appt. for my daughter’s car for 3 things + a recall.
Some young slow-moving guy was our check in. After taking our info, he pointed to the waiting room and said someone will be with us (I had advised him that we’re not waiting, we’re going home). After a few minutes, I spoke to some advisor who looks it up and says the guy referred the car to the wrong place; it needs to go to the main group. After additional delays (the young guy seemed clueless), he points out my advisor and I just walked in provided my phone numbers and he said I’m good to go. So instead of dropping it off in 10 minutes, we were there about 30… not horrible, but certainly sloppy on that young guy’s part.
At about 12:30, our advisor calls my daughter & says the steering column needs a part. That’s it… I assumed it may not be in for 1-2 days or something.
At 4:00 p.m., the nightmare began. I attempted to call Hyundai service for the status of my car using a number they had online. After about 10 rings, someone picks up and transfers me and it starts the cycle all over again where it kept ringing until I hung up.
I then called a second phone number for service I saw online and it just rang a long time and no one ever picked up.
I then saw a third phone number online for service and I got an operator who connects me to some random phone number of a guy named Frank where I left the message.
Then I remembered I had the card for the service advisor, so I called him and got his recording and left a message.
Then I entered the chat on the Hyundai website and 27 minutes later (I have the transcript), I've accomplished nothing… I'm promised a phone call… I don't know when, and she won't give me the manager's name.
So I’m attempting to speak to someone for 57 minutes and got nowhere.
Why does Coconut Creek Hyundai have all these service numbers listed online? (833) 872-3412, (888) 308-0542, (888) 270-1084 especially since no one answers them.
I also had these on the advisor’s card: 954-283-4592 (my advisor), 954-283-1000 (main)
In the meantime, my daughter called the main number and although she was placed on hold twice for a while, she eventually was transferred to our advisor who said the part came in and her car is ready. So the car is ready and no one ever called us? She spoke to our advisor after I left a message and he never called me back?
So we went to pick the car up and our advisor was already gone, about 30 minutes after my daughter spoke to him.
It's now the next day and no one ever called me back.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
A few days passed, but nothing has changed. After that, I turned to the service manager, who also could not give at least an approximate date of repair of my car. After that, I decided to apply to Hyundai Motor America. The HMA opened the case #230…. After many negotiations, I was promised that in four days dealership would receive these horns.
Four days later, I tried calling the service manager to see if the horns had arrived, but no one answered or returned my call. My next trips to the dealership also did not yield anything. I did not get any information about ETA of these parts. After a while, I called HMA again and found out that my case was closed. No one could explain to me why my case was closed. The HMA opened a new case #23314… It was promised that in a week horns would arrive. Nothing came to the dealership. I went to the dealership again and spoke to the parts manager. He promised to call me back with ETA, but he did not call. I got call and text from HMA saying that they were on my case and promise to solve the problem soon.
Finally, on Friday June 06, 2024, I received a call from HMA 714 410 4321 saying that they could not indicate ETA. Therefore, for three months, HMA and Coconut Creek dealership has been unable to fix the simplest defect in my car. What will happen if my car will have problems that are more serious? THIS IS A LEMON CAR! This dealership wastes my time and nerves! He is defaming the reputation and image of Hyundai. When contacting me about my problem, the general manager told me that the dealership is not responsible for the malfunction, and that I should contact the manufacturer, although I bought the car new from the dealership. It's been almost 5 months now and no one can or wants to fix my problem.