Brought my suv in for a routine 10K-mile service and left with close to $1000 bill — and it took nearly 2 hours longer than it should have.
I arrived at 7:50 AM, ahead of my scheduled appointment, and didn't leave until 11:30 AM. When I asked about the delay, the staff was dismissive and rude.
Charged three overlapping fuel-system treatments with no clear explanation of why I needed all three. For a car that was serviced just 5k miles before and in perfect condition.
The wait time and how I was treated when I questioned. The waiting room is a freezer. And the outside check in is disorganized, no signs, unsafe and expose to any weather conditions. Shame on Toyota and it's branding to not impose a better standard to it's independent Service Departments at dealerships.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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I arrived at 7:50 AM, ahead of my scheduled appointment, and didn't leave until 11:30 AM. When I asked about the delay, the staff was dismissive and rude.
Charged three overlapping fuel-system treatments with no clear explanation of why I needed all three. For a car that was serviced just 5k miles before and in perfect condition.
The wait time and how I was treated when I questioned. The waiting room is a freezer. And the outside check in is disorganized, no signs, unsafe and expose to any weather conditions. Shame on Toyota and it's branding to not impose a better standard to it's independent Service Departments at dealerships.