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Laura D.

Boone, NC

02/25/2023

Very unhappy customer with Hyundai engines!

I own a Hyundai Sante Fe that has about 85,000 miles that I have had for only 3 years and take very good care of and have taken it to this dealership to get serviced ever since I have owned it. I had a recent oil change at this dealership and they didn't see a problem with engine/coolant. Two weeks later, the car started overheating and I took it to a local mechanic (45 min away from this dealership) who told me something was wrong with coolant and recommended I take it back to this Hyundai dealership. When I got there, they told me I was out of coolant and needed a new engine!! Because I am the second owner of this vehicle, I do not have the original warranty and didn't purchase an extended warranty when I purchased the car. I was given no explanation why all of a sudden I needed a new engine just that the head cracked and there was nothing they could do. This car only has 85,000 miles and has been well taken care of. My local mechanic told me it is not normal for a car like this to need a new engine and all of a sudden the engine cracking. This dealership did nothing to help me, reach out to the manufacturer or give me any kind of advice. I had it towed back to where I live to my local mechanic who encouraged me to reach out to the manufacturer or seek legal advice which I am planning to do. I am disappointed with this dealership and its service dept for not having noticed a pb with the engine during the last oil change (2-3 weeks prior to the car heating up) and not helping me whatsoever. I will not be coming back for regular maintenance. They have lost a customer and my trust.

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