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Champs Tire & Service

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(548 Avis)
87
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
87
Score NPS ®

Détails de l'entreprise

À propos

If you’re looking for auto repair in Decatur, GA, you’ve found us. Here at Champs Tire & Service we work hard to earn your trust and loyalty. We know how important it is to find a Decatur car service you can rely on, so your satisfaction is our top priority each and every day.

Here at Champs Tire & Service we understand what makes
If you’re looking for auto repair in Decatur, GA, you’ve found us. Here at Champs Tire & Service we work hard to earn your trust and loyalty. We know how important it is to find a Decatur car service you can rely on, so your satisfaction is our top priority each and every day.

Here at Champs Tire & Service we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Decatur offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.
...more

Catégories
Réparation automobile, Entretien de la voiture, Vidange
Contact
(404) 343-2828

Heures d'ouverture

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
3626 Flakes Mill Rd Decatur, GA 30034
Champs Tire & Service's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(548 Avis)

DB
gravatar
D. B.
Lithonia, GA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/11/2025
0
If you have a Audi, BMW, or Mercedes, would not recommend.
I recently took my vehicle to Champs 2 Tire & Service to have a water pump replaced, hoping to get my vehicle back in top condition. Unfortunately, my experience was far from positive. The technicians there somehow created additional problems that I didn’t have before.

After leaving the shop, I immediately noticed new issues with my vehicle that were not there before. The check engine light was on along with other error messages on my vehicle information system. The vehicle was making strange noises, my Assisted Cruise Control no longer worked, the front distance range sensor no longer worked, and I also experienced performance problems that were never present prior to the service.

I did reach out to the shop to explain the situation, and was told to bring the vehicle back in. However, I was not confident that they knew what they were doing. So instead I took my vehicle to a shop that services only European vehicles and asked them to check out the error codes that were given.

The technician there noted that multiple vehicle engine components were loose/not put together, the supercharger had been removed and reinstalled with the wrong gaskets, and there was a host of other issues.

I understand that mistakes can happen, but the fact that they were in over their heads and would not admit that is really sad. All they had to do was simply tell me they could not service my vehicle and I would have picked it up and took it somewhere else.

I went in expecting professional service, but unfortunately, it left me with more headaches than I started with.

It's gonna cost me $7,697.21 to repair what they messed up!

I won’t be returning or recommending Champs 2 Tire & Service to anyone with a Audi, Mercedes, or BMW based on this experience.

ZS
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ZAWANDA S.
Ellenwood, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2024
10
Outstanding Customer Service!!!!
OMG! I can’t say enough about the outstanding customer service that I continuously receive from Brandon and his team. For example : Typically when I drop my car off I receive a courtesy ride home and a courtesy ride back to the shop when my car is ready for pick up. Last week I had the same routine , however this time when the car was ready I was not home to receive my courtesy ride and I could not make it to the shop before closing. I asked Coresa if I could pay over the phone and they leave my car out for me to pick up after hours . She sent the detailed invoice along with a link for me to pay via my cell phone . She then told me as a courtesy , they could drop my car off at my house so I wouldn’t have to worry about picking it up later ….When I returned home my car was parked in my driveway. They truly exceeded my expectations!!!… I highly recommend them for any of your auto repair needs . They are honest , have reasonable prices and provide outstanding customer service !!!!

CP
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Cedric P.
Ellenwood, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2024
10
Family
To be the Best you have to beat the Best, this team is Definitely The Best. The Team is like family, they are always looking out for my family. I will always give them (10) STARS, they have never let my wife, my daughter, nor me down. When it comes to maintaining the maintenance on our vehicles. This Team Is Awesome.

KM
KARLI M.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2024
client vérifiéVérifié Client
10
Quick and honest service
They didn’t ultimately work on my car, but they diagnosed the issue within a day and was helpful in referring more appropriate help. Will definitely return for any future car issues.
Patricia H., Operations Manager de Champs Tire & Service a répondu le 01/17/2024 10:25 AM

Thank you for sharing your experience with us, Karli! We're glad we were able to quickly diagnose the issue with your car and provide you with a referral for more appropriate help. We appreciate your understanding and hope to assist you with any future car issues.


MB
Marcus B.
Georgia
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2024
client vérifiéVérifié Client
Catégorie : Service
Marcus said that they were very helpful in finding all the problems with his vehicle.
Recommandé
Patricia H., Operations Manager de Champs Tire & Service a répondu le 01/18/2024 07:36 AM

Thank you, Marcus, for your kind feedback! We're glad to have been able to assist you in identifying and resolving the issues with your vehicle. If you have any further questions or need any more help, please don't hesitate to reach out. We appreciate your business and hope to serve you again in the future.

Patricia  404-343-2828


JR
JOSLYN R.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/08/2024
client vérifiéVérifié Client
10
Every one was efficient and courteous and professional. They provided me with estimates of work that needs to be done on my vehicle and the wait time wasn’t too long.
Every one was efficient and courteous
Patricia H., Operations Manager de Champs Tire & Service a répondu le 01/09/2024 07:46 AM

Thank you for taking the time to leave a positive review! We appreciate your kind words about our efficient and courteous staff. It's always our goal to provide excellent service to our valued customers like yourself. What can we do better to earn a 5 star?   I do see that they have recommended tires and brake pads and rotors for your Jeep Liberty Limited.  We do keep this information in our data base if you ever need to ask. We look forward to serving you again in the future.

Patricia  404-343-2828


TC
TERILLIS C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/05/2024
client vérifiéVérifié Client
10
Great ?
If they can't fix it it, they don't charge you!
Patricia H., Operations Manager de Champs Tire & Service a répondu le 01/08/2024 05:51 AM

Thank you for your positive review! We pride ourselves on our commitment to customer satisfaction.


AM
Aviyon M.
Georgia
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/05/2024
client vérifiéVérifié Client
Catégorie : Service
Aviyon said they were pretty good and helped her to learn about the Snap program.
Recommandé

RW
Renata W.
Georgia
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/05/2024
client vérifiéVérifié Client
Catégorie : Service
Renata said they are really nice people.
Recommandé
Patricia H., Operations Manager de Champs Tire & Service a répondu le 01/09/2024 07:47 AM

Thank you, Renata, for your kind words! We pride ourselves on providing excellent customer service and it's great to hear that you had a positive experience with us. We appreciate your support and look forward to serving you in the future.

Patricia  404-343-2828


WJ
Willie J.
Georgia
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/13/2023
client vérifiéVérifié Client
Catégorie : Service
Spoke with Lee. He said their service was very good.
Recommandé
Patricia H., Operations Manager de Champs Tire & Service a répondu le 12/14/2023 12:17 PM

Thank you, Willie, for your positive review. We are glad to hear that you had a pleasant experience at Champs Tire & Service. We strive to provide our customers with the best service and it's great to hear that we are succeeding.

Patricia  404-343-2828


SC
Sam C.
Georgia
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/12/2023
client vérifiéVérifié Client
Catégorie : Service
Sam said the business is great, efficient and they take care of customers.
Recommandé
Patricia H., Operations Manager de Champs Tire & Service a répondu le 12/13/2023 12:28 PM

Thank you for your kind words, Sam! We're proud of our commitment to excellent customer service and efficient service. We appreciate your business!  Please say hello to your lovely Bride!!!!

Patricia  404-343-2828


IC
Isaiah C.
Georgia
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/29/2023
client vérifiéVérifié Client
Catégorie : Service
Isaiah said that the business was good and he has had no problems with them.
Recommandé
Patricia H., Operations Manager de Champs Tire & Service a répondu le 12/01/2023 05:04 AM

Thank you so much for your positive review, Isaiah! We are glad to hear that you have been pleased with our service. We take pride in the quality of work that we provide and appreciate your support.

Patricia  404-343-2828


KS
Kenneth S.
Georgia
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2023
client vérifiéVérifié Client
Catégorie : Service
Kenneth said that they do a pretty good job, and get him in and out.
Recommandé
Patricia H., Operations Manager de Champs Tire & Service a répondu le 11/16/2023 12:13 PM

Thank you for your feedback Kenneth. We're glad to hear our service was satisfactory and that you were in and out quickly! We always strive to provide the best service for our customers.

Patricia  404-343-2828


CB
CAROLYN B.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/10/2023
client vérifiéVérifié Client
10
Relaxing experience
I noticed the great clean smell and the nice furniture layout. RELAXING. The receptionist was personable, fast. Service was fast but professional. I just had a cup of coffee and sit back. I high recommend this business.

KB
Kenneth B.
Georgia
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2023
client vérifiéVérifié Client
Catégorie : Service
Kenneth said the business is always there when they need them.
Recommandé
Patricia H., Operations Manager de Champs Tire & Service a répondu le 11/16/2023 12:14 PM

Thank you Kenneth for your 5 star rating and for noting the reliability of our tire and service. We strive to always be available to provide the assistance needed and appreciate your support.

Patricia  404-343-2828


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