We bought a 2018 Ford Escape from Carvana in early August. In October the engine head and block cracked. Still barely within the original Silverrock warranty we waited 5 weeks for them to find a replacement engine and repairr car. Two months later this engine head and block cracked. It's been two weeks now, 6 phone calls with 6 different customer service advocates, promised a return/refund in email and by phone but every time we're told a manager is going to call back to explain the details within twenty four hours there is no call. We've now been told this FOUR times in one week. It now feels like Carvana is giving us a classic corporate runaround until we give up and they save the 18 grand they promised us for this cursed reject of a vehicle they sold us five months ago. Our only option now is to get our lawyer involved.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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