Car and truck auto body and collision repair shop, located in Bellevue servicing Kirkland, Redmond and the greater Eastside.Car and truck auto body and collision repair shop, located in Bellevue servicing Kirkland, Redmond and the greater Eastside.
I recently got directed to carstar by my insurance company to get an assessment. The shop called my husband twice to schedule the appointment. However, when I arrived at the shop at the scheduled appointment time, the lady at the front desk told me the afternoon was blocked as no assessor was onsite. Apparently, the shop messed up the appointment and she didn’t even apologize about it. She insisted that we didn’t schedule the appointment; however, we do have the phone record showing the shop called to schedule the appointment. She told me I need to come back in two weeks to get my car assessed and put me on a new appointment in two weeks and told me that’s all she could do. I asked her if they messed up this appointment, how do they make sure they won’t mess up the next one? She refused to answer my question and asked me to leave. The shop is very unprofessional without even apologize to the customer about their mistake. I would highly encourage everyone to avoid this shop.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
