The staff I spoke with was polite and they made the repairs quickly which is appreciated. However, the cost was ridiculously high for the actual services provided. Diagnostic fees do not go toward repair fees, up charge for parts is really steep, and the labor is astronomical. I’d recommend exploring other options unless you just need to burn some money.

Your Trusted S. de Carolina EuroWerks a répondu le 02/06/2025 11:51 AM

Thank you for your feedback. We strive to provide quality service using high quality parts and skilled technicians. Before any work is done, we always provide a detailed estimate for appoval to ensure transparency. We appreciate your business and are always happy to disucss any concerns you may have. Please feel free to reach out if you'd like to chat further!

Client vérifié

BMW 3 Series

01/30/2025

Vérifié Client

Outstanding

Everything was outstanding

Client vérifié

BMW 5 Series

01/24/2025

Vérifié Client

Horrible Experience

This place provided a horrible experience. I was quoted $3,600 for minor repairs, which felt like an attempt to take advantage of me. Additionally, I was charged a $204 diagnostic fee, despite never requesting a diagnosis, as I had already been informed of the required repairs by the BMW dealer. The staff at the front desk were rude and dismissive, showing little regard for my concerns. I strongly recommend avoiding this place and taking your vehicle elsewhere.

Your Trusted S. de Carolina EuroWerks a répondu le 01/27/2025 09:38 AM

Hi, you brought your vehicle in because of a heating/coolant issue, which required us to perform a diagnosis. Unfortunately, we can’t rely solely on another shop’s diagnosis, as we need to conduct our own to confirm the problem. Our professional technicians looked over your vehicle to diagnose the issue. They found that the completely wrong parts were installed on your vehilce, as our advisors tried to explain to you. This should not result in a negative experinece especially when we were patient, calm and we thoroughly explained the issues with your vehilce. A quote was provided to you, but the decision not to move forward was ultimately yours.

Sue L.

Porsche Cayenne

01/23/2025

Vérifié Client

Thank goodness for these friendly and knowledgeable people

Everyone in the shop is friendly and knowledgeable about their work. They have a lot of compassion even for random strangers. I was quoted by Porsche a price more than twice what I had to pay to Carolina EuroWerks. With lots of things going n in my life I truly needed this help. They are god send. I will be forever grateful and wil be coming back for all future services for my car and for my family’s cars.

Your Trusted S. de Carolina EuroWerks a répondu le 01/27/2025 09:40 AM

Thank you for your positive review! We are happy to help and glad to hear it was at the right time for you.

Doug C.

BMW X5

01/17/2025

Vérifié Client

Professional/Knowledgeable/Quality

I took my vehicle to Carolina EuroWerks and I can’t express how great of a job they did. The staff was very professional and also knew what they were doing with my BMW compared to other shops that didn’t. They did exactly what they said they would do, without any hidden or extra charges. When I got my vehicle back, I was very satisfied with the work that was completed. 10/10 for me and I won’t take my vehicle anyplace else.

Gordon A.

Waxhaw, NC

Volvo V90

01/17/2025

Vérifié Client

Good customer service and quick diagnosis and fix.

Eric and the team were great. I appreciated their kind demeanor and expertise. Will be back!

Brad J.

Land Rover Range Rover Sport

01/15/2025

Vérifié Client

Great customer service!

Great experience working with these guys, saved us a ton of money!

Client vérifié

Audi A6

01/12/2025

Vérifié Client

Great experience for me and my Audi

Team is knowledgeable, friendly, and fast. Much more affordable than the dealership!

Elmo M.

Volkswagen Beetle Coupe

01/06/2025

Vérifié Client

Great attempt: poor Execution

Took a 2013 Volkswagen in for repair. The vehicle sat on the lot for almost 30 days before they did a diagnosis. They never call me to inform me of the status on the repair. Each time I call they would assure me that my vehicle would be seen soon. Ted assured me that they would definitely be able to repair the vehicle. They did their diagnosis, didn't call me with the results. I decided to do a status check to only be told that they would not be able to repair the engine or was willing to put a replacement engine. Of course I had to pay $130 for the diagnostic. Total dissatisfaction. Would not recommend Carolina EuroWerks

Your Trusted S. de Carolina EuroWerks a répondu le 01/08/2025 08:17 AM

Hi Elmo, we are sorry to hear about your experience and appreciate your honest feedback. As Ted stated this morning we take full responsibility for the miscommunication on our end. If you are willing to give us another chance, we are more than happy to make this right! We have credited your account for 1 FREE Oil Change as a result.

Client vérifié

Porsche 911

01/06/2025

Vérifié Client

Top notch communication

Chris makes the repair requirements clear and I trust him with my cars. So far my Mercedes SL, Porsche 911, and Ceyenne have had significant repairs completed. Each time, the work was done right and Chris made it happen with communication.

Jake W.

Audi SQ5

01/03/2025

Vérifié Client

Great shop for german cars

Good service and good communication and workers are very knowledgeable and friendly.

Bob S.

Audi A5 Coupe

12/30/2024

Vérifié Client

Audi service & repair

Glad I found CAW to take my Audi…great customer service and prompt, reasonable and explains very nicely work to be done. Very glad I found CAW to take my Audi versus dealership!

Monroe, NC

Volvo XC60

12/27/2024

Vérifié Client

Bad service

I took my 2015 Volvo CX60 in for compression test because a volvo dealer recommended it after the dealer replaced all 5 spark plugs and 1 bad coil pack. I gave Eurowerks the service invoice I received from the Volvo dealer. Eurowerks did not do the compression test but wants to replace the 5 plugs and 4 coil packs for $1,029.38 before they can move on with their work. I refuse because all 5 plugs that the volvo dealer changed can not be bad within 15 miles. They refuse to show me the bad spark plug when I requested. They still charge me $189.44 for one hour rate that is really high.

Your Trusted S. de Carolina EuroWerks a répondu le 12/27/2024 09:00 AM

We called the customer to further explain the situation to him and unfortunately this is a customer that we cannot make happy no matter what we do. We followed our system that goes along with the manufactuers specifications. We cannot take another shop's diagnosis as we need to confirm the problem through our diagnosis procedures so that we can reproduce the problem. Customer declined to move forward.

1-15 sur 21 résultats