I recently brought in my car for warranty service. When I went to pick it up it had a nice ding in the bumper which they were probably hoping I wasn't going to notice. After they verified it was not there prior they offered to fix it. I brought my vehicle back for the repair. I had another small ding on the passenger side and was told it would cost for $275.00 for the repair. I agreed.They did give me a loner which is the only good thing I have to say. The repair took a lot longer then I was told. When I went to pick it up the ding in the bumper was still there. I had to leave my car for another week for them to do what they were suppose to do in the first place. For my inconvenience of having to come back 3 times and for trying to get away with the dent in the first place I asked if they would take care of the $275.00 repair. They said absolutely not. I tried to bring the matter up with the corporate office but that was a wast of time. They have no authorization whatsoever and said it was up to the owner to decide. Not to mention that I filed a complaint that was never filed when I called back to check. In conclusion, I believe this is horrible customer service and would recommend for anyone to do business elsewhere. As a small business owner I would not of thought twice about this and would have offered to take care of such a minimal repair for a measly $275.00.
Non recommandé
DM
David M.
NV
07/05/2011
Vérifié Client
Catégorie : Collision
David said Carlos did an excellent job helping him with the insurance company.
Recommandé
Cet avis a été collecté par entretien téléphonique par Customer Research Inc.
CR
Casey R.
NV
06/30/2011
Vérifié Client
Catégorie : Collision
Recommandé
Cet avis a été collecté par entretien téléphonique par Customer Research Inc.
SM
Street M.
NV
06/29/2011
Vérifié Client
Catégorie : Collision
Spoke with Jimmy. He said it was a good job.
Recommandé
Cet avis a été collecté par entretien téléphonique par Customer Research Inc.
MC
Marion C.
NV
06/29/2011
Vérifié Client
Catégorie : Collision
Marion said he chose this facility because he asked around for a Cadillac business to fix his vehicle. He was not kept adequately informed during the repair process, but he chose not to elaborate further.
Recommandé
Cet avis a été collecté par entretien téléphonique par Customer Research Inc.
RC
Richard C.
NV
06/29/2011
Vérifié Client
Catégorie : Collision
Recommandé
Cet avis a été collecté par entretien téléphonique par Customer Research Inc.
DM
Darcy M.
NV
06/27/2011
Vérifié Client
Catégorie : Collision
Recommandé
Cet avis a été collecté par entretien téléphonique par Customer Research Inc.
BB
Betty B.
NV
06/27/2011
Vérifié Client
Catégorie : Collision
Recommandé
Cet avis a été collecté par entretien téléphonique par Customer Research Inc.
JJ
James J.
NV
06/27/2011
Vérifié Client
Catégorie : Collision
James said his vehicle was not ready when promised because the pin stripe on his vehicle was not to his satisfaction. He stated he had to wait a week to receive his vehicle. He mentioned Moe took care of the problem by speaking with Steve and had him repaint the pin stripe too.
Recommandé
Cet avis a été collecté par entretien téléphonique par Customer Research Inc.
JR
Joe R.
NV
06/23/2011
Vérifié Client
Catégorie : Collision
Recommandé
Cet avis a été collecté par entretien téléphonique par Customer Research Inc.
GI
Global Access Ltd I.
NV
06/23/2011
Vérifié Client
Catégorie : Collision
Spoke with Stuart. He said he only rated his overall experience a 4, because the repair took longer than he expected. His vehicle was ready 1 week past the time it was promised, due to a parts delay. The business did do a great job on the repair.
Recommandé
Cet avis a été collecté par entretien téléphonique par Customer Research Inc.
NH
Natalie H.
NV
06/16/2011
Vérifié Client
Catégorie : Collision
Natalie said she got her vehicle back a week late because they found additional damage, but she'd rather wait a week than realize later that something had been missed. She stated everything was good regarding her experience with this business, and everybody was great.
Recommandé
Cet avis a été collecté par entretien téléphonique par Customer Research Inc.
HS
Henry S.
NV
06/13/2011
Vérifié Client
Catégorie : Collision
Recommandé
Cet avis a été collecté par entretien téléphonique par Customer Research Inc.
OB
Oscar B.
NV
06/13/2011
Vérifié Client
Catégorie : Collision
Oscar said he chose them because he owns a Cadillac. He said keep Steve working.
Recommandé
Cet avis a été collecté par entretien téléphonique par Customer Research Inc.
GZ
Greg & Susan Z.
NV
06/13/2011
Vérifié Client
Catégorie : Collision
Recommandé
Cet avis a été collecté par entretien téléphonique par Customer Research Inc.
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