C&L Automotive and Truck Accessories is located at 4990 Phillips Highway in Jacksonville, FL as a tire, wheel, automotive repair, and truck accessories center. We have spent the last 14 years delivering auto repairs, tires, and wheels to satisfied customers. You can come see us in person, or schedule an appointment online today from the C&L Automotive and Truck Accessories is located at 4990 Phillips Highway in Jacksonville, FL as a tire, wheel, automotive repair, and truck accessories center. We have spent the last 14 years delivering auto repairs, tires, and wheels to satisfied customers. You can come see us in person, or schedule an appointment online today from the comfort of your couch. ...more
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Vérifié ClientVérifié ClientVérifié ClientVérifié ClientVérifié ClientVérifié ClientVérifié ClientVérifié ClientVérifié ClientDEAR MR. PURNELL WE ARE VERY SORRY THAT YOU FEEL THIS WAY ABOUT YOUR EXPERIENCE AT OUR SHOP. IN REGARDS TO YOUR $112 DIAGNOSTIC CHARGE. WE DIAGNOSED YOUR WATER LEAK AND FOUND THAT YOUR WATER PUMP WAS LEAKING, YOU WERE INFORMED OF THE CHARGE TO PERFORM THE WORK USING STANDARD MITCHELL LABOR TIME OF 2.0 HRS, WHICH YOU AGREED TO FOR US TO PERFORM THE WORK. YOU WERE NEVER TOLD THE TECHNICIAN COULD HAVE IT DONE IN 20 MIN. THAT WAS YOUR STATEMENT TO US. SHORTLY AFTER APPROVING THE WORK YOU CALLED BACK AND SAID TO STOP. AT THIS TIME THE TECHNICIAN WAS ALREADY REMOVING FREON FROM THE AC SYSTEM. YOU WEREN'T CHARGED FOR THE DIAG. YOU WERE CHARGED FOR THE EVAC AND RECHARGE OF THE SYSTEM, WHICH SHOULD HAVE BEEN MORE THAN WHAT YOU WERE CHARGED. AGAIN WE ARE VERY SORRY THAT YOU FEEL THIS WAY ABOUT YOUR EXPERIENCE, AND HOPE TO MAYBE HAVE ANOTHER CHANCE TO EARN YOUR BUSINESS
Don't worry about taking your vehicle to Chuck. You will be treated right. The work will be very good and the price right. Thank you C&L!