I even tried to make an appointment only to have it completely botched.
Where are the Burts? Did they sell out. I am a 20+ year formerly loyal customer. The Bountiful location was my go to. They have let me down again. Asked for an appointment on the web site at 8 am. Told Service writer about brake issues. At 4 pm they had not even looked at the brakes. Told me my appoint was for lube only at 3 pm. My account with them has been comingled with my son's account so he gets a call when my trucks in for service. I get calls when his cars are being serviced. We have asked for years to get this corrected. They will not take 1 minute to correct their file. I cannot do it any more. Nobody seemed to care now I have a huge Christmas inconvenience. Is it really that hard?
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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