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Burns 296

Burns Hyundai 266

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J T.

Marlton, NJ

09/01/2023

Catégorie : Service

Engine burning excessive oil no call back from Burns Hyundai still waiting over a month without a car!

We have been patiently waiting for Burns Hyundai of Marlton, NJ service to call us about our engine failure. It has now been over a month without our car and we are still patiently waiting. We have a Hyundai Tucson 2017 that was stalling out and at one point stalled in the middle of a busy intersection when we first asked about the problem we were told if there was no warning light than we could wait, and we did wait to finally be told our oil was low. They neglected to tell us there was a problem with these engines for certain models and years ours being one of them. So this happened again instead of them addressing it the first time like one would assume they would have to prevent future stalls and possible accidents but they didn’t unfortunately. It happened again stalling out over and over. I checked the oil and found it to be low approximately 3.5 quarts. I knew this was not right. So Burns Hyundai told us to do an oil consumption test which we did which confirmed the vehicle was burning to much oil per their standards. So they did a flush of some kind and were told it might work in 7-8 cases. So we did that. After 1000 miles it did burn less oil, and service told us to bring it in another 1000 miles to check it and we did to find the oil burned at least 2 quarts within 1000 miles again not acceptable to Hyundai standards. So we brought the 2017 Tucson back to service. Tried to request a loner at there charge to be told we have to wait to see if Hyundai will approve a new engine which is what we were told they would do if flush did not work. They said Hyundai has so many complaints it takes 2-3 days for them to respond on any inquiry. So we waited again several days past 2-3 days and finally they asked if we had gotten any work done on vehicle outside of Hyundai and we didn’t and told them that. Already felt like we were getting the run around but decided to be patient to no avail. Well over a month with no response from Burns Hyundai of Marlton, NJ. No car for over a month, no contact from them on the status, and here we are time ticking and have no idea if they are even going to honor there 100,000 mile warranty as they say. Worst experience ever! We are not wealthy and bought the vehicle because it was economical and had a 100000 mile warranty. However, this is beyond poor service hope no one else has to experience this brand of customer service.

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