Safety : Brandfon Hyundai Refuses to Rescind Lease on Biohazardous Ioniq 5
I leased a brand-new 2026 Ioniq 5 from this dealership on March 2026 with a faint order coming from the vent. When I called the sales person said it was a new car venting the filing of the metalic system--whatever--I hoped it would go away. With the warm spring weather, within three weeks, a putrid odor began blasting through the HVAC vents. Although on the phone, my concern was not taken seriously, upon inspection, Brandfon’s service department confirmed they "identified and removed a mouse nest" from the airfilter. The mouse had made a home in the airfilter of this car in the winter sitting in the middle of the showroom at Brandfon Hyundai as a showroom model.
Despite this written admission of a rodent infestation in a new vehicle, Dealer Manager Corey Brandfon has refused a lease rescission or exchange. This is a vehicle sprayed with dead mouse debris and feces through the venting system and into the cabin, impossible to clean with non toxic chemicals according to the CDC. The dead mouse also harbor bacteria-- that researach papers documented-- that kills infected people by flooding their lungs. I cannot accept a vehicle where biological waste and allergens have been circulated through the entire ventilation system—this is a biohazard that "replacing a filter" does not fix.
Instead of dealing with the consumer concern, the dealership sent a formal letter threatening to report my loaner vehicle as "stolen" and pursue criminal charges unless I take back the contaminated car. Using the threat of police involvement to intimidate a customer into accepting a defective, infested product is an appalling business practice.
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Despite this written admission of a rodent infestation in a new vehicle, Dealer Manager Corey Brandfon has refused a lease rescission or exchange. This is a vehicle sprayed with dead mouse debris and feces through the venting system and into the cabin, impossible to clean with non toxic chemicals according to the CDC. The dead mouse also harbor bacteria-- that researach papers documented-- that kills infected people by flooding their lungs. I cannot accept a vehicle where biological waste and allergens have been circulated through the entire ventilation system—this is a biohazard that "replacing a filter" does not fix.
Instead of dealing with the consumer concern, the dealership sent a formal letter threatening to report my loaner vehicle as "stolen" and pursue criminal charges unless I take back the contaminated car. Using the threat of police involvement to intimidate a customer into accepting a defective, infested product is an appalling business practice.