I needed a new bumper and sensors for my Genesis G80. Unfortunatly, it took months for the parts to arrive. My service advisor in the collision department, Jairo Nunez, was excellent at keeping me informed about the parts and told me when to bring the car so the service could be done quickly. He was efficient and professional even when I was concerned about how long it took to get the part. Also Jean Dumas went above and beyond cleaning some paint off my hood.
They both made my visits pleasant.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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They both made my visits pleasant.
Thank you