CON ARTISTS! Go anywhere but here. I have taken my car to Braman on 4 occasions and had the exact same experience each time. Every time I picked my BMW up it is not fixed. Completely incompetent. The concierge, white glove service is all show to charge more. High paid salesman working on commission who care nothing about their clients. Only trying to run up the bill.
The first time I took it in, I told them what was wrong, the coolant sensor was bad. They said no, did a bunch of other work and charged me roughly $1500. I picked up the car and within a day the coolant light came on again. Took it back. They fixed something else and charged me another $400. Picked it up, the coolant light came on AGAIN. Took it back and they told me it was the coolant sensor. Exactly what I told them was wrong the first time it was under $200 to fix.
I picked up my car today after taking it in for the check engine light. After paying $1650 for what they said was wrong, valet brings my car around and the check engine light is on. My rep was gone and I was told, "oh, there must be something else wrong with it, the light wasn't on when we test drove it." I didn't even make it off the lot and now they are telling me to leave it and they will figure out what else is wrong!!!! I doubt what they did even needed to be done. "Oh, but we will give you a loaner" like they are doing me a favor. No apology, no looking at it on the spot. Trash work and all lies. Do yourself a favor and RUN FROM BRAMAN. You would have better luck risking it a mom and pop shop.
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The first time I took it in, I told them what was wrong, the coolant sensor was bad. They said no, did a bunch of other work and charged me roughly $1500. I picked up the car and within a day the coolant light came on again. Took it back. They fixed something else and charged me another $400. Picked it up, the coolant light came on AGAIN. Took it back and they told me it was the coolant sensor. Exactly what I told them was wrong the first time it was under $200 to fix.
I picked up my car today after taking it in for the check engine light. After paying $1650 for what they said was wrong, valet brings my car around and the check engine light is on. My rep was gone and I was told, "oh, there must be something else wrong with it, the light wasn't on when we test drove it." I didn't even make it off the lot and now they are telling me to leave it and they will figure out what else is wrong!!!! I doubt what they did even needed to be done. "Oh, but we will give you a loaner" like they are doing me a favor. No apology, no looking at it on the spot. Trash work and all lies. Do yourself a favor and RUN FROM BRAMAN. You would have better luck risking it a mom and pop shop.