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Bill Smith's Auto & Air

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1 739 Avis)
93
Écrire un avis
Prendre Rendez-vous

Détails du score

5 stars
89%
4 stars
7%
3 stars
1%
2 stars
<1%
1 star
<1%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
1
Total des ReScores™
4,0
Moyenne de ReScore™
93
Score NPS ®

Détails de l'entreprise

À propos

With over 60 years of service and in its third generation, Specializing in Automotive Air Conditioning and Cooling Systems for decades Bill Smith’s Auto Service is one of the Peninsula’s leading Automotive Repair facilities. With over 60 years of service and in its third generation, Specializing in Automotive Air Conditioning and Cooling Systems for decades Bill Smith’s Auto Service is one of the Peninsula’s leading Automotive Repair facilities.

Catégories
Entretien de la voiture, Vidange, Entretien de la voiture
Contact
(757) 596-1561
Visiter le site web
Closed
Heures d'ouverture

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
11122 Jefferson Ave Newport News, VA 23601-2529
Obtenir des directions
Bill Smith's Auto & Air's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1 739 Avis)
Écrire un avis
Avis récents
SS
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SHERRY S.
Chrysler Town & Country
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/25/2025
client vérifiéVérifié Client
10
A/C issues with town & country for over 5 years
Bill Smith’s Auto fixed it !!! They have my business for life !
MG
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MARK G.
Newport News, VA
Honda Odyssey
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2025
client vérifiéVérifié Client
10
Excellent service
We had another great service visit at Bill Smiths. This time was for routine maintenance and state inspection of our 11-year old van. They recommended rear brake pad replacement which explained the noise I had been recently hearing while backing up. So happy they looked at the car closely as I will be driving a long distance soon. The van stays in great shape with Bill Smiths watching it. Service costs were estimated and they called to authorize additional work, so no surprises on the bill. Recommend you make an appointment because they are a busy shop.
RM
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RONNIE M.
Hampton, VA
Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/18/2025
client vérifiéVérifié Client
10
A/C Repair Service
Bill Smith Auto Service repair my vehicle in a timely manner. When I received the bill a spring promotional discount was applied without my knowledge. I really appreciated that. Customer service was excellent!
EW
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ERIK W.
Hampton, VA
Audi Q5
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2025
client vérifiéVérifié Client
9
Flexible & Great Speed of Service
I had my vehicle towed to Bill Smith's Auto and Air. They were recommended to me via AAA and were not far from where my vehicle became disabled. And even though I did not have a scheduled appointment they were able to take me in that day and called me before the close of business to tell me the diagnosis. They provided me a quote over the phone and after a few additional clarifying questions, I gave them the green light to move forward with the repairs. They worked on my vehicle all day the next day and I received a call back early on the day after to inform me that my vehicle was ready.

In my opinion the turnaround time is great! Even better then some dealerships in the area. I dropped the vehicle off about 1:00pm on a Tuesday and was back in my vehicle by 10am on Thursday.
ER
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ED R.
Newport News, VA
Chevrolet Avalanche
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2025
client vérifiéVérifié Client
10
Best experience mechanics
Bill Smiths auto shop always provides great customer service and their mechanics are well rounded professionals. I always put my cars in their good hands for any repairs.
JL
John L.
Virginia
Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2025
client vérifiéVérifié Client
Catégorie : Service
John said it was his first time, they added fluid and recharged his air conditioner but said it was too cold to check for leaks. He had hoped they could test it but now he had to come back and lived far away, it was an inconvenience. They were nice and he felt he can work more with them. He will check the air conditioner's operation after weather warms up.
Recommandé
ER
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ED R.
Newport News, VA
Nissan Altima
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2025
client vérifiéVérifié Client
10
Best experience mechanics
Bill Smith's auto repair shop crews always provides great customer service.
GH
Geri H.
Virginia
Honda Civic Coupe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2025
client vérifiéVérifié Client
Catégorie : Service
Geri said the business got her within 24 hours and knows how to treat people kindly. She said they broke everything down and called her back. She stated the business has established a legacy with the community and is appreciated.
Recommandé
MB
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MIKE B.
Newport News, VA
Toyota 4Runner
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2025
client vérifiéVérifié Client
10
Professional service
The job performed was excellently done and we are extremely satisfied.
AG
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ANGELA G.
Newport News, VA
Chevrolet Spark
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2025
client vérifiéVérifié Client
10
Great service
Always great service
TM
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Tammy M.
Hampton, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2025
10
Honest Service You Can Count On!
Refreshing to have found Bill Smith's! Can always count on them to give you an honest diagnosis, a fair estimate, and thorough service! Will not take my vehicles anywhere else unless Bill Smith's tells me I need to take them elsewhere!
MB
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Mike B.
Newport News, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2025
10
Professional service
Great customer support and very knowledgeable crew.
GS
Greg S.
Virginia
Chevrolet Silverado 1500
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2025
client vérifiéVérifié Client
Catégorie : Service
Greg said they got him in and out within 24 hours. They do good work.
Recommandé
JU
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John U.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2025
10
Top Notch Business
First time customer. I was impressed with the cleanliness of the business and how well organized the day to day operation is ran. They keep you well informed and communicate every step in the process to get your vehicle fixed. The personnel are friendly and have a great professional attitude and are knowledgeable in helping you get your vehicle fixed. Bill Smths does not try to sale you a bunch of services for your vehicle that you don't need. They took great care of my vehicle and showed respect to me and my property. Great experience so far and very satisfied with the repairs they made.
MA
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M A.
Hampton, VA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/28/2025
8
Good place, dependable service
Since moving to VA, This is the best place for auto repairs so far.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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