I have to say…. I love the guys at Basha and I love their Oil Change Service however, not too sure what in the actual heck is goin on in the garage!!
Brought my car in for front brakes and rotors (which I purchased as I’ve done for decades with my old garage). Basha installed and I still had shaking steering wheel while braking). I purchased more pads and rotors 2 months later (since they said I may have purchased bad rotors which, has never happened before) and they replaced them again. Still squealing and the brake pedal has to be pushed pretty far down. I immediately (after pulling out of the parking lot) turned around. The guy told me it’s probably a different brake issue that’ll cost about $900! Did you NOT look at my brakes at all!?!? WTH!?
My friend took her car there for repairs. A couple weeks later she had to take it back for re-repair!
My nephew took his car there for repairs. He got his car back about 2 weeks ago. Guess where his car is now? Back at Basha for the exact same reason it went in there in first place.
WTH!?!?! Maybe third times a charm with them but, none of us will be trysting their repair service anymore. Shame, because I love thise guys.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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I have to say…. I love the guys at Basha and I love their Oil Change Service however, not too sure what in the actual heck is goin on in the garage!!
Brought my car in for front brakes and rotors (which I purchased as I’ve done for decades with my old garage). Basha installed and I still had shaking steering wheel while braking). I purchased more pads and rotors 2 months later (since they said I may have purchased bad rotors which, has never happened before) and they replaced them again. Still squealing and the brake pedal has to be pushed pretty far down. I immediately (after pulling out of the parking lot) turned around. The guy told me it’s probably a different brake issue that’ll cost about $900! Did you NOT look at my brakes at all!?!? WTH!?
My friend took her car there for repairs. A couple weeks later she had to take it back for re-repair!
My nephew took his car there for repairs. He got his car back about 2 weeks ago. Guess where his car is now? Back at Basha for the exact same reason it went in there in first place.
WTH!?!?! Maybe third times a charm with them but, none of us will be trysting their repair service anymore. Shame, because I love thise guys.