Vérifié ClientThank you for taking the time to share such detailed feedback . We truly appreciate it. We’re glad to hear you were happy with the quality of the repairs and that your experience with our team was positive on a personal level.
That said, I sincerely apologize for the lack of proactive communication throughout your repair process. You’re absolutely right keeping customers consistently informed, especially with accurate timelines, is something we should be doing better. We understand how frustrating it can be when expectations around completion dates and rental coverage aren’t clearly aligned.
I also want to acknowledge your concerns regarding your personal belongings. While we’re glad this has since been resolved, it is not the experience we want any customer to have, and we take that seriously.
Your suggestions around more structured updates, clearer documentation, and better tracking of personal items are extremely valuable, and we will be taking them seriously as we improve our process moving forward.
Regards,
James