In March 2024 I took my son's car into Autotek to diagnose and repair my son's Nissan 350z. Among other things, they diagnosed issues with the rear suspension. During the repair, they told me the bearings needed to be replaced. I paid them to do so. The total repair job cost around $4500. Five months later the bearings failed again. I brought it back in and they honestly diagnosed several issues stemming from the failed bearings and agreed to fix them via warranty. While repairing it, they also uncovered another issue that could have possibly been preexisting, but also could have been caused by the last round of bearing failure. As they didn't diagnose it the first time, it was difficult to say. After some back-and-forth discussions about this, they ultimately ended up repairing this issue too.
Although we did not see eye to eye at first, I found them to be reasonable after I thoroughly explained the situation from my point of view. Although Autotek is a business and therefore must turn a profit, from this interaction I believe they have an eye towards being in business for the long run by being trustworthy and honoring their word.
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Although we did not see eye to eye at first, I found them to be reasonable after I thoroughly explained the situation from my point of view. Although Autotek is a business and therefore must turn a profit, from this interaction I believe they have an eye towards being in business for the long run by being trustworthy and honoring their word.