David said that the vehicle he purchased from this business failed a state inspection. After he had the vehicle repaired the vehicle had another mechanical error. The customer service was horrible and un-prepared when he arrived to pick up his vehicle. He stated that he had to return to business for a third time because the check engine light again came due to the same mechanical issue within 15 miles. The manager or owner did not acknowledge any of the customers including another customer who had a poster fall on her, every time he was at the location. David said that with the exception of Mark the staff has horrid customer service skills.
Lois said she took her vehicle to this business for her transmission to be repaired. When she initially took her vehicle in, her check engine light was not on, after her son drove off the lot, the light was back on. This business then had her vehicle for 4 weeks, again when leaving the business, the light came on again. She is supposed to bring her vehicle back to this business this Friday. She states that if no recourse is found, she will be seeking legal assistance. She is very dissatisfied and she will never uses this business again.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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