I called my mechanic of the last five years. The phone was answered by James. He was arrogant and proceeded to treat me as if I didn’t know what I was talking about! Long story short the owner backed him up! ?
Non recommandé
MR
Mike R.
Eureka, CA
02/07/2018
A friendly overcharge
After acknowledging that we had been recommended to this shop I was expecting fair service for a fair price. To put a long story short an extra hour of overcharged labor and the back tire in worse condition than when we came in we were victim to upcharged mechanical service.
I first went to auto masters due to a fluke. Now that's the only place I'll go except maybe for quickie oil changes. They are so nice and they don't try to sell me unnecessary things because I'm a "girl". Service is quick, they keep in touch and Joe is the friendliest person I've met in car repair. I trust them because they've shown me I can.
This is the second vehicle I have brought to Automasters to be looked at. I'll review just this latest visit here now... The mechanics get straight to work. Answered my questions and checked out my concerns. Used their resources, by calling a partner shop who happened to be available to "press" rear axle, in order to repair my urgent rear axle seal leak! I sure tested their work and judgment 3 days later too. Today I hauled 31 bags of soil and had a full cab, driving 7 miles on a bumpy, mountainous, dirt road and 6 miles on asphalt that twists and turns the whole way. Thanks again for doing an outstanding job.
I was pleasantly surprised by Auto Masters when I took my RAV-4 in for an inspection and oil change. The intake person (Joe) was friendly and efficient and he did a helpful review of what would be done to the car. Then, as I was waiting outside for my wife to pick me up, the mechanic test driving my car saw me and asked if I needed a ride. It was a genuinely friendly gesture and made me realize that the people at Auto Masters are concerned about the welfare of their customers.The shop seems tidy, the work appears to have been done well. I'm definitely going back. Thanks, Auto Masters!
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