Family owned and operated since 1981, Auburn Collision Center has grown to be a household name for quality collision repair throughout the South Puget Sound region. Independently owned and operated, we strive for complete customer satisfaction. Please, read our customer testimonials and see why so many happy customers would recommend Family owned and operated since 1981, Auburn Collision Center has grown to be a household name for quality collision repair throughout the South Puget Sound region. Independently owned and operated, we strive for complete customer satisfaction. Please, read our customer testimonials and see why so many happy customers would recommend Auburn Collision Center. Auto Body, Like it Never Happened. ...more
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I started having issues with my repaired car less then 2 months after I got my car back. Jeff was extremely standoffish from the minute I started telling him my situation. I got the feeling that for 1 he didn't believe anything I was telling him for 2 he figured I'm a young women that doesn't know what I am talking about for 3 he was extremely judgemental when I first told him that my car was making weird rattling noises( he tried to tell me that I must have got in a accident after my car was fixed..definitely not the case) and when I told him their was a small missing cosmetic part they never replaced on my windshield ( I said I had barely noticed it a few weeks prior and you could barely tell and he said how could you not notice that sooner... You are literally looking at it Everytime your in the drivers... But I am not that tall and my tint around the edges of the glass blocks my view of that small area of my windshield!) I brought my car in at 8am and didn't get it back until they closed for the day ... My car was in a shop for 2 hours and parked for the rest of the day.... 7.5 hours. I know this because I have a tracker on my car and can see exactly where it is at and for how long. I was told that they checked everything but found no problem with the parts they repaired. That it was probably my steering and I could take it elsewhere . Which is exactly what I did... The new shop I took it to found the issue, fixed the issue and had my car returned to me with an hour in a half! Funny thing is.... The problem was a stripped bolt ... That stripped bolt was a part that collison 1 replaced because it was on the original invoice from them. I couldn't believe it. So I was lied to, treated like shit and caused an inconvenience when my car was held all day but not even properly looked at if at all. Also I never was called back about the small part for my windshield I was told he would order and let me know when it's in. I guess lifetime warranties don't mean crap to this horrible place. I highly do not recommend.