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Aspen Auto Clinic - Jet Stream

Score moyen
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(942 Avis)
59
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 1,5/5Évaluation globale 1,5/5Évaluation globale 1,5/5Évaluation globale 1,5/5Évaluation globale 1,5/5
2
Total des ReScores
5,0
Moyenne de ReScore
59
Score NPS ®

Détails de l'entreprise

À propos

Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring your car to us, we'll earn your trust! ...more

Catégories
Réparation automobile, Entretien de la voiture, Service de remorquage
Contact
(719) 203-2898

Heures d'ouverture

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Heure des montagnes (É.-U. et Canada)
1755 Jet Stream Drive Colorado Springs, CO 80921
Aspen Auto Clinic - Jet Stream's Avis
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(942 Avis)

Client vérifié
Colorado Springs, CO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/09/2022
client vérifiéVérifié Client
10
Friendly service
Always friendly professional service.

Client vérifié
Colorado Springs, CO
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/05/2022
client vérifiéVérifié Client
9
Very good
Professional and willing to explain details of repair. Important.
Karen M. de Aspen Auto Clinic - Jet Stream a répondu le 03/07/2022 09:00 AM

Thank you for taking our survey! We appreicate your feedback and kind words. Thank you for choosing us to care for your vehicle.


JC
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JAROD C.
CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/28/2022
client vérifiéVérifié Client
10
Upfront & Honest
I stumbled upon Aspen when I had a major problem with my vehicle while passing through the Springs. They were AAA recommended and they more than exceeded my expectations. They addressed the problem openly and honestly, and even helped lower the cost, and were open to second opinions. They could have communicated timelines while the vehicle was in their shop a little better. But, they were very professional.
Karen M. de Aspen Auto Clinic - Jet Stream a répondu le 03/07/2022 09:02 AM

Thank you for taking our survey! We appreicate your feedback and kind words. We will do better with our communication in the future. Thank you for choosing us to care for your vehicles.


CM
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Christopher M.
Colorado Springs, CO
2015 BMW 328i GT xDrive
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/26/2022
client vérifiéVérifié Client
0
Will never come here again.
The quotes I received for every repair were more than what the dealership charges. I also had a major issue with my car hours after picking it up from the service location that was not diagnosed by their tecs. I believe they did something to cause this issue.

Client vérifié
Colorado Springs, CO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2022
client vérifiéVérifié Client
10
Byron and Company are the best
I've been bringing my cars to Aspen for almost 10 years. $5000 cars and $100,000 cars.

Byron and the folks at Aspen are the only ones I trust with them. They give me the honest costs and always take care of me and my family, making sure our vehicles are are and ready for anything.
Karen M. de Aspen Auto Clinic - Jet Stream a répondu le 03/07/2022 09:01 AM

Thank you for taking our survey! We appreicate your feedback and kind words. Thank you for choosing us to care for your vehicles.


DF
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DEXTER F.
Colorado Springs, CO
2013 Mercedes-Benz C63 AMG
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2022
client vérifiéVérifié Client
10
Mercedes AMG Service
I have been going to Aspen for many, many years now and have always been treated well and very satisfied. From the service reps to the mechanics to the casual conversation in the lobby with other employees; always welcoming, professional and honest. Byron has fixed errors that other mechanics (dealership) did poorly or incorrectly. And the service reps (Justin) have taken care of me extremely well by providing Outstanding service at a valuable and honest price. I am highly satisfied and thankful for their workmanship and service! Thank you for your high standards, values, and the excellent care taken with my vehicles. Best of the best!
Karen M. de Aspen Auto Clinic - Jet Stream a répondu le 02/11/2022 01:29 PM

Thank you for taking our survey! We appreciate your time and we are grateful that you choose us to care for your Mercedes!


SB
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SCOTT B.
Monument, CO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2022
client vérifiéVérifié Client
10
Fast friendly service
I like how I can recieve estimates by text, authorize and decline work. Makes things really easy for me.
Karen M. de Aspen Auto Clinic - Jet Stream a répondu le 02/11/2022 01:30 PM

Thank you for taking our survey! We appreciate your time and kind words. We are grateful that you choose us to care for your Grand Cherokee. 


RB
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RICHARD B.
Colorado Springs, CO
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/02/2022
client vérifiéVérifié Client
0
Rude
I won't be coming to this place rude and arrogant, mechanic's are very rude and need to be retrained on their manners, as a paying customer asking for some assistance they didn't go above and beyond.
Karen M. de Aspen Auto Clinic - Jet Stream a répondu le 02/03/2022 07:09 AM

We are so sorry about your experience, as this sounds very uncharacteristic of our staff - we just don't have employees that would ever behave in such a manner. Rich is the manager of our Jet Stream location and will be reaching out. He's very interested to hear about what happened so that we can make the appropriate corrections. We look forward to speaking with you. 

Karen M. de Aspen Auto Clinic - Jet Stream a répondu le 02/03/2022 07:33 AM

Mr. Bartholomew - thank you for your review, however, I take exception to your accounting of events.  We don't normally respons publicly this way, but as you have left your behavior out of this review, I want to shed some light on why you received the reaction you did.  First and foremost, you declined any testing or additional diagnosis of the multitude of issues with your vehicle, as is your right.  You then insisted on talking to a technician, John, that gets paid to repair vehicles, and asking him to look at various things you already declined to pay for.  Then, your behavior with our female employee - asking her how old she is, calling her age "beautiful" and then removing your shirt to show her a tattoo she had no interest in seeing is comtemptible. We have no interest in your future business and are pleased with your vow not to return.   

Karen M. de Aspen Auto Clinic - Jet Stream a répondu le 02/03/2022 07:38 AM

Thank you for the review.  As Managing Partner of this location, it falls on me to ensure our guests receive gracious care and attention.  However, your behavior in our location was completely reprehensible.  You asked a female that works here her age, and called it "beautiful" when she responded.  Further, you provided personal details of your divorce and removed your shirt to show her a tattoo that she had no interest in seeing.  For the service you received, we did exactly as you asked, and aligned the vehicle.  There were multiple concerns you had that required further testing and diagnosing which you declined and described as a "rip off".  You continued to ask our technician to look at things under your hood, which he did.  For free.  To leave a slanderous review like this while leaving out the most important details of your actions, allows us to accept your vow to never return here. 


JC
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JOE C.
Colorado Springs, CO
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/02/2022
client vérifiéVérifié Client
8
Good work
Aspen Auto does good work, but they are kind of expensive. $500 to change 6 spark plugs seems a bit over the top.
Karen M. de Aspen Auto Clinic - Jet Stream a répondu le 02/03/2022 07:18 AM

Thank you for taking our survey! We appreciate your feedback as we are always looking to be better. We too feel the crunch of rising prices in all businesses that we patron. Its unfortunate and we do our best to absorb the rising costs of our vendors. We hope you know that we appreicate that you choose us to care for your Ranger. 


SP
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STACIA P.
Colorado Springs, CO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/28/2022
client vérifiéVérifié Client
9
It was great
I highly recommend Aspen Auto Clinic
Karen M. de Aspen Auto Clinic - Jet Stream a répondu le 01/28/2022 10:40 AM

Thank you for taking our survey! We appreciate your feedback and kind words. We are grateful that you choose us to care for your F-150.


CM
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CAROL M.
Colorado Springs, CO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/06/2022
client vérifiéVérifié Client
10
Great, fast service
I have taken both of my vehicles to aspen on interquest for the last 2 years and they have always been efficient and dependable. I won’t take my vehicles anywhere else.
Karen M. de Aspen Auto Clinic - Jet Stream a répondu le 01/19/2022 11:05 AM

Thank you for taking our survey! We appreciate the feedback & your kind words. We are grateful that you chose us to care for your Ford.


LP
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LISA P.
Colorado Springs, CO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/18/2021
client vérifiéVérifié Client
10
Quality diagnosis and repair
We brought our car (Porsche Cayenne) in for an unexpected issue. Justin was quick to have it checked out. The part was ordered (had to get from Texas) and it was shipped “over-night” and installed the next day. Couldn’t be happier with this kind of customer service. Thank you!!
Karen M. de Aspen Auto Clinic - Jet Stream a répondu le 12/01/2021 11:34 AM

Thank you for taking our survey! We appreciate your time and are grateful that you choose us to care for your Porsche.


BP
BEN P.
Colorado Springs, CO
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/15/2021
client vérifiéVérifié Client
2
Below average service - over priced services
I was disappointed and not impressed with the service or prices at Aspen Auto. I can get a better oil change and tire rotation and friendlier service at many other places in town. I will be going back to Tire World for service in the future, highly recommend their shops.
Karen M. de Aspen Auto Clinic - Jet Stream a répondu le 12/01/2021 11:45 AM

We are sorry to hear that we are not a good fit for you! Happens sometimes, but we do wish you the best and are here for you if you ever need us. 


IM
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ISREAL M.
Colorado Springs, CO
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/15/2021
client vérifiéVérifié Client
0
Waist of time
They will try to tax prices for easy fixes I personally fixed vehicle with another mechanic which was a lot cheaper then what they wanted for it
Karen M. de Aspen Auto Clinic - Jet Stream a répondu le 12/01/2021 11:47 AM

We are sorry to hear that we are not a good fit for you! We are a business for profit, so we do have to charge for our skills, time, equipment and knowledge. We do wish you the best and are here for you if you ever need us. 


LS
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LUANNE S.
Colorado Springs, CO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2021
client vérifiéVérifié Client
10
Wouldn't go anywhere else.
As always, great service. We have been with Aspen ever since opening. My go to service center.
Karen M. de Aspen Auto Clinic - Jet Stream a répondu le 12/01/2021 11:49 AM

Thank you for taking our survey! We appreicate your time and are so thankful that you choose us to care for the saftey of your vehicle. We are here for you when you need us!

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.