Avis qui incluent

Annapolis Hyundai 91

Oil Change 41

Care 33

Issue 30

Problem 23

Avis récents

Wayne K.

Centreville, MD

07/08/2024

Catégorie : Service

Customer service is horrible at this dealership

We bought our Hyundai Santa Fe Hybrid from this dealer in 2022. We’ve had some terrible experiences with the service here. Seems like everytime we have service done to our vehicle here something gets missed. For instance last month we requested new tires and a front end alignment amongst other services. Dropped the car off in the morning for service. My wife received a call in the afternoon informing her the work was done and it was ready to be picked up. We stopped by the dealership on our way home from work to pick it up. We paid the invoice and the service rep went to bring the vehicle up to the front door. As we made our way out to get in the car I noticed the tires were the same tires that were on there when we dropped it up. They were never changed nor was the frontend alignment work done. Brought this to the reps attention and he had to get the service manager involved. They ended up replacing the tires and driving it out to our workplace the next day. I’m happy they replaced the tires, but this whole experience was a huge inconvenience. This is not the only issue we’ve had. The current situation we are in is that we dropped tha car off last Wednesday for a Friday repair appt. We received an email confirming our appt for Friday. My wife has the Hyundai app that notifies you when someone opens the door. Well on Friday no one entered the vehicle to start the repair nor did we ever receive a call from the service rep. Today I reached out to the service department several times trying to get a status. Kept being told the rep would call me back. Not one time did we get a call back. My wife had to call in the late afternoon where she had to be firm with them to get an answer. Shouldn’t have to be this way. Shortly after her call we ended up receiving a return call from them with a status. I don’t understand what there service vehicle intake process is, but they really need to communicate with the customer. Going several days with no communication is very poor service. I’m starting to feel like we shouldn’t have bought a car from this dealership. Not a happy customer.

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