Their service always includes an explanation of what they’re gonna do, why they’re gonna do it and are up front with the costs and also discuss possible other options if available. Drew explains his repairs on a level that most can understand. Drew takes much of the anxiety out of the auto repair experience!
Some decisions had to be made that cost money and you knew that I would want to have them done and went ahead and did him and there was some of the things he could have done that I chose not to do to spend the money because he knew I wouldn't want that.
Recommandé
JH
JERRY H.
Irving, IL
Ford Pickup
08/14/2020
Vérifié Client
Superior performance in all areas of shop work
Knowledgeable in all areas of body repair and mechanical repairs. Keeps up to date on new options and innovations on new vehicles. Very friendly, will explain what needs to be done and why. Will go the extra steps to get the correct and quality parts.
You can be sure to receive quality workmanship.
Friendly atmosphere and they go out of their way in personal service
They consistently go above and beyond to help in anyway they can to make your experience as easy as possible. They work hard to get you on the road again with their timely and quality repair service.
Recommandé
MS
Melvin S.
Illinois
GMC Pickup
08/12/2020
Vérifié Client
Catégorie : Service
Melvin said when he had an emergency, Andy was right there for him. He is very satisfied.
What how I want my vehicles repaired and makes judgment calls on parts and procedures accordingly. I have complete faith that when I get a repair done it will be the best possible.
Excellent customer service and high quality repairs
Drew has worked on my vehicles for years. He and his crew do an outstanding job! Drew is an honest, hardworking guy. I highly recommend his shop for all of your car needs!!
They all take the time to explain all details of all work to be done before they start work. They take their time and do it right. They have went above and beyond what they needed to keep my vehicles in safe and top working conditions.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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