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Myerscough Automotive

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(540 Avis)
94
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Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
94
Score NPS ®

Détails de l'entreprise

À propos

Myerscough Automotive is a local, family owned and operated business based in Charleston, IL. The owner has been working in this industry since 1994 and has an associate's degree in automotive technology. We have decades of experience working on Ford, General Motors, and Chrysler. Count on us to make sure that your vehicle is safe and in Myerscough Automotive is a local, family owned and operated business based in Charleston, IL. The owner has been working in this industry since 1994 and has an associate's degree in automotive technology. We have decades of experience working on Ford, General Motors, and Chrysler. Count on us to make sure that your vehicle is safe and in prime driving condition. Since we opened on November 1st, 2010, we have gained experience with Toyota, Honda, Nissan, Volkswagen, BMW, Hyundai, and other classic vehicles. We are equipped to handle any car or light truck vehicle that needs a repair. Weekdays we return all your calls and emails within 24-hrs and weekends ...more

Catégories
Réparation automobile, Entretien de la voiture, Vente et réparation de pneus
Contact
(217) 345-5373

Heures d'ouverture

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Heure centrale (É.-U. et Canada)
920 18th St Charleston, IL 61920
Myerscough Automotive's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(540 Avis)

JL
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Jim L.
Charleston, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/06/2025
client vérifiéVérifié Client
10
Quick quality service on old and new vehicles!
Meyerscough Automotive takes great pains to complete regular maintenance on my 1999 Chevy Silverado as well as my 2020 Buick Envision.
Rob M. de Myerscough Automotive a répondu le 04/07/2025 10:47 AM

It's always a good day when we hear about our team’s dedication to keeping your 1999 Chevy Silverado and 2020 Buick Envision running smoothly. Who would have thought that a little maintenance could keep both ends of the vehicle spectrum so happy? We appreciate your trust in us for your automotive needs—here’s to many more miles of smooth driving!


JG
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Jenell G.
Lake Zurich, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2025
client vérifiéVérifié Client
10
Fair Price, Quality Fix, and Non-Judgemental
I've had mixed experiences at other places in town, but this place will fix you for the best price and give you a ride home whenever you need it. Very kind people who are nice to talk to.
Rob M. de Myerscough Automotive a répondu le 04/05/2025 09:44 AM

We appreciate your feedback and are glad to hear about your positive experience! It's great to know that our team not only got your vehicle back in shape. Your kind words about our staff are truly appreciated. If you need anything in the future, just give us a shout!


AK
Andy K.
Marshall, IL
Ford Pickup
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2025
client vérifiéVérifié Client
10
Great service don’t find quality and expertise like this to many places anymore!!!
Highly recommend this business! Great staff!
Rob M. de Myerscough Automotive a répondu le 04/05/2025 09:43 AM

We appreciate the shoutout! It sounds like our team really made an impression, and we’re delighted to know you had a great experience. If there’s anything else you’d like to share or if you have any questions, feel free to reach out. Cheers to more great interactions!


AO
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Aiden O.
Charleston, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2025
client vérifiéVérifié Client
10
Service & helping / understanding
Well, let me be honest I recently took my vehicle in for an alignment, and let me tell you, before that, my alignment was about as stable as a tightrope walker on a windy day. 😅 I walked from outside the rainy ass weather into the shop bracing myself for a bill that might require a small loan, but to my surprise, the boss (who I assume is the wizard behind the curtain) was fantastic! They took the time to explain everything, and the rest of the crew was just as awesome. I laid out my vehicle's issues, and they got right to work. While I waited, I enjoyed some quality time with the tires and magazines, who knew car maintenance could be so entertaining? In just 35 minutes, my car went from “what’s wrong with you?” to “smooth sailing.” And when I asked to use the bathroom, they didn’t just point me to a bush outside. they had a clean one inside. Every employee was kind, respectful, and downright delightful. Once my alignment was done, I felt like I was driving on clouds. ☁️ I can’t recommend them enough. If you need an alignment, look no further. These amazing folks have got you covered. Great first-time experience! God bless!
Rob M. de Myerscough Automotive a répondu le 04/04/2025 02:18 PM

We're glad to hear your alignment experience was smoother than a tightrope walk on a calm day! It sounds like our crew not only got your vehicle back on track, but they also turned what could have been a dreary wait into an enjoyable moment with tires and magazines. Who knew car maintenance could bring such entertainment? We appreciate your kind words about our team and their magical abilities—it's always our goal to provide a safe, clean environment and friendly service. If your vehicle ever needs another magical touch, you know where to find us! Drive safely and enjoy those cloud-like rides!


TS
Theresa S.
Charleston, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2025
client vérifiéVérifié Client
10
Repaired my AC..
They repaired my AC very pleased
Rob M. de Myerscough Automotive a répondu le 04/02/2025 02:51 PM

Thank you for the great review!  If you need anything else let us know!  Have a great day!


DD
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Daniel D.
Paris, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2025
client vérifiéVérifié Client
10
Always good service
Always good service and respect
Rob M. de Myerscough Automotive a répondu le 03/28/2025 08:06 AM

We appreciate your feedback! It’s great to hear that our service and respect have hit the mark. We strive to make every visit a pleasant experience, and it seems we've managed to keep the wheels turning smoothly for you. If there's anything more we can do to keep that engine of satisfaction purring, just let us know!


Client vérifié
Charleston, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/27/2025
client vérifiéVérifié Client
10
Quality service & knowledgeable staff
Service was provided timely and without issue. Clearly communicated objectives, value oriented pricing for quality service, and knowledgeable staff there to assist customers with limited automotive knowledge. Class act all around.
Rob M. de Myerscough Automotive a répondu le 03/27/2025 02:19 PM

We’re delighted to hear about your positive experience with us! We're glad you felt taken care of; after all, we're here to make the process as smooth as your ride. We appreciate you sharing your thoughts!  Thank you for the great review!


MP
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Maggie P.
Charleston, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2025
client vérifiéVérifié Client
9
They always treat me right.
They get you in quick and do it right.
Rob M. de Myerscough Automotive a répondu le 03/23/2025 01:13 PM

We're glad to hear that you experienced our speedy service and attention to detail! Your business means a lot to us, and we're always here to ensure your vehicle runs smoothly.


Client vérifié
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2025
client vérifiéVérifié Client
10
Awesome
Wonderful service
Rob M. de Myerscough Automotive a répondu le 03/12/2025 07:41 AM

We're delighted to hear you enjoyed our service! It’s always our goal to make the car care experience as smooth as possible. If you have any other feedback or need assistance in the future, feel free to reach out. Safe travels!


JL
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Jim L.
Charleston, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/28/2025
client vérifiéVérifié Client
10
Great experience with Rob’s staff!
Rob’s staff came our house with a tilt-back, picked up an old work truck and got it running in a day! Great experience!!!
Rob M. de Myerscough Automotive a répondu le 03/03/2025 08:12 AM

It's fantastic to hear that our team made quick work of resurrecting that old work truck! Nothing like a tilt-back and a little automotive magic to breathe new life into a vehicle. We aim to make experiences like this as smooth as a well-oiled engine. If your truck starts trying to join a classic car show, just let us know!


Client vérifié
Charleston, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/28/2025
client vérifiéVérifié Client
10
Excellent service
Very good team
Rob M. de Myerscough Automotive a répondu le 03/03/2025 08:12 AM

We appreciate you taking the time to share your thoughts. It’s great to hear you had a positive experience with our team.  If you ever need anything else, don’t hesitate to reach out.


CL
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Chad L.
Charleston, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/27/2025
client vérifiéVérifié Client
10
Great customer service
We have used Myerscough Automotive for several years for our personal and business vehicles. Friendly service when we go in there and they get the job done quickly. I feel they go above and beyond most auto repair shops.
Rob M. de Myerscough Automotive a répondu le 02/28/2025 08:54 AM

It's fantastic to hear that you've been relying on us for both your personal and business vehicles all these years. We're certainly happy to hear our friendly service and quick turnaround have left a great impression. We appreciate your loyalty and are always here to keep your wheels turning smoothly.


Client vérifié
Mattoon, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/27/2025
client vérifiéVérifié Client
10
Good diagnostics
They solved my problem!
Rob M. de Myerscough Automotive a répondu le 02/27/2025 07:22 AM

We're happy to hear that we were able to solve your problem!  We’re always here to lend a hand (or a wrench)!


JR
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Jessica R.
Charleston, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/19/2025
client vérifiéVérifié Client
10
Brakes
Great service for my brakes as I needed them inspected then change they were friendly and got me where I needed my car to be
Rob M. de Myerscough Automotive a répondu le 02/19/2025 03:12 PM

It's fantastic to hear that our team was able to give your brakes the attention they needed while keeping the experience friendly! We understand how important it is to get your car back on the road safely. If your wheels ever need more TLC, you know where to find us. Safe driving!


BB
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Bernie B.
Charleston, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/18/2025
client vérifiéVérifié Client
10
Great service at a fair price
Rob and his staff are professional and do a great job
Rob M. de Myerscough Automotive a répondu le 02/18/2025 10:03 AM

It’s fantastic to hear that you had such a positive experience with Rob and the team. Professionalism is a cornerstone of what we aim to provide, and it sounds like they hit the mark! Your feedback means a lot to us!

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