I took my car to AMPM to have the electric cooling fan repaired. As soon as I got the car home I lifted the hood and realized that the fan was not working. I informed AMPM but it took me a while to actually get the car to them to fix it correctly. I asked the owner to give me a ride to North Bethesda from their Rockville location. He replied that they only would give me a ride to the metro. When I reminded him that the fan never worked when I got the car back, he just argued that I waited too long and the warranty on the work had expired. To me, warranties apply when something is repaired correctly the first time, then breaks after a period of time. In this case the repair that I paid for was not done right the first time. It is a major inconvenience to me to have to bring the car back to Rockville, therefore, the least they could do is give me a ride to work.
Needless to say I do not recommend AMPM automotive.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
Needless to say I do not recommend AMPM automotive.