Run, don't walk away from this place. I came for a vehicle inspection. I failed as they said my front brakes needed replacing at a cost of $1300. They also wanted $200 to remove front seat window ting and $50 for wiper blades. I was suspect about the brakes as I had replaced them 18 months ago, and the wipers were 4 months old. I declined the repairs and took the car to GMC dealer down the street and they quoted me $900 to replace the front brakes. Get that, the DEALER was less expensive.
I then took the vehicle to another mechanic who said $757. I took the car there. An hour later they called and said the brake pads are thick (nothing wrong with them). Mechanic asked for the failed state inspect report from AMPM but I told them they didn't give me one, just an invoice for inspection and estimate for the failed items. He said they should have given me a failed report that should have had the measurements of the alleged failed brake pads.
The mechanic suggested having them do another inspection (which presumably would pass and be less than putting on unnecessary new brakes). I said go ahead. Guess what? The car passed as the wipers only needed cleaning and I had already removed the tint and there was no problem with the brakes.
I am filing a complaint with the state as AMPM is a disgraceful, low-life business that is running a scam on Maryland drivers. Stay away from this place if you like your money in YOUR pocket, not AMPM's.
CO
Curtis O.
Bethesda, MD
07/17/2023
0
Poor service
I took my car to AMPM to have the electric cooling fan repaired. As soon as I got the car home I lifted the hood and realized that the fan was not working. I informed AMPM but it took me a while to actually get the car to them to fix it correctly. I asked the owner to give me a ride to North Bethesda from their Rockville location. He replied that they only would give me a ride to the metro. When I reminded him that the fan never worked when I got the car back, he just argued that I waited too long and the warranty on the work had expired. To me, warranties apply when something is repaired correctly the first time, then breaks after a period of time. In this case the repair that I paid for was not done right the first time. It is a major inconvenience to me to have to bring the car back to Rockville, therefore, the least they could do is give me a ride to work.
Needless to say I do not recommend AMPM automotive.
RV
Rita V.
Kensington, MD
07/24/2019
Rear view mirror
They helped me by putting rear view mirror back on. I went to see the guys next door who were not yet open. I walked into aMPM and they were helpful, fast and reasonable. I would recommend.
The entire team took the stress out of a very stressful situation. The service was fast and I was updated and aware of what was happening every step of the way. I would definitely use them again.
I would recommend this place to everyone! If you are looking for zero hassle, top quality service and honest professionals who have your best interest at heart and not looking to sell you repairs you don't need, AMPM is where you want to be !
John said he got his vehicle towed to this business. They told him they would check it but hey did not call and tell him what the diagnostic fee would be before they did the diagnosis. They did not give him the receipt or a print out of the diagnostic either. They should have called and informed him of the fee before they did anything. After the vehicle was towed to this business he did not hear anything from them, so he had to call them in 2 or 3 days. He should have been kept informed.
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I then took the vehicle to another mechanic who said $757. I took the car there. An hour later they called and said the brake pads are thick (nothing wrong with them). Mechanic asked for the failed state inspect report from AMPM but I told them they didn't give me one, just an invoice for inspection and estimate for the failed items. He said they should have given me a failed report that should have had the measurements of the alleged failed brake pads.
The mechanic suggested having them do another inspection (which presumably would pass and be less than putting on unnecessary new brakes). I said go ahead. Guess what? The car passed as the wipers only needed cleaning and I had already removed the tint and there was no problem with the brakes.
I am filing a complaint with the state as AMPM is a disgraceful, low-life business that is running a scam on Maryland drivers. Stay away from this place if you like your money in YOUR pocket, not AMPM's.