With over 35 years of experience specializing in European and Asian automobiles, we can meet your repair and maintenance needs.
Using the latest scanner technology we can service your vehicle as an alternative to the dealer.
We also provide auto hail damage repair and paint-less dent repair.
With over 35 years of experience specializing in European and Asian automobiles, we can meet your repair and maintenance needs.
Using the latest scanner technology we can service your vehicle as an alternative to the dealer.
We also provide auto hail damage repair and paint-less dent repair.
I did hang up on the customer
Again IF you are going to have trouble with somone it is a first time customer...
Found an unscheduled 2000 Jaguar XJ8 ( as a rule of thumb I do not service anything older than 20 years ) in the parking lot one morning.
Customer calls the next day, clearly distraught, redundantly repeating their issues with the last shop the vehicle was at. I decide to let it in since it is already here…
Worked vehicle in-between existing repairs, diagnosed and printed estimates for customer since they didn’t use email (except for leaving reviews evidently).
Customer came to shop and I explained everything we found and only recommended the battery and hood release for now to help with cost.
Customer and I both clearly did not remember the door repair at this point.
Finished repairs and customer picked up vehicle approximately a week later (at shop 15 days total)
I literally forgot to diagnose the driver door, I own it…and I am sorry I did not diagnose the door
Customer calls 10 days after picking up vehicle and demands I repair the driver front door at no cost.
I said no politely
Customer repeated multiple times that for the cost of the repair I should fix the door at no cost since I did not diagnose it while it was at the shop.
I said no
I agreed that I forgot and apologized, but customer continued to demand what he wanted.
I told them I would treat the vehicle like it never left, disassemble the door and charge for the parts and labor necessary.
Customer still clearly distraught and emotionally unstable demanded the cost of the repair which I couldn’t until I was able to disassemble the door first.
After several more minutes of this I explained to the customer that he needed to find someone else who could meet his expectations.
They have medicine and counseling for this kind of behavior, just not here…
And I hung up…
