Service après-vente's Avis

4,5

(3 374 Avis)

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Tammy T.

Lutcher, LA

08/31/2024

Catégorie : Service

Very poor service

This dealership is the most unprofessional, unorganized, careless dealership I have ever had the misfortune to deal with. After loosing paperwork then shredding legal paperwork dealing with a succession and after 5 months of waiting I still do not have a license plate. I have been given excuse after excuse after excuse. Please, please, please do not buy a car at this dealership. It is so not worth the aggravation.

J W S.

08/17/2022

Catégorie : Service

My recall can't be done for 45 days. My car has a blown engine due to the excissive oil comsumption. They dont know what to do. Pushing things back 45 days.

Well we call this fixing the scores. I could not exit without increasing the score. BS What is comments must be present. Is this old Hillbilly town shit.

Client vérifié

Ethel, LA

2020 Hyundai Palisade

03/28/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Recall work

I had a recall alert. I did have to call about the part but very nice in setting up time to be completed. Covid has really put a kink in all service work. They have daily issues too. I think all was handled well through extreme shortages

JONATHAN B C. de All Star Hyundai of Baton Rouge a répondu le 03/29/2022 04:18 PM

Thank you for taking the time to review your recent service at All Star Hyundai. I'd like to take a moment to introduce myself. My name is Jonathan Cutler and I am the new Service Director here. We strive to deliver a 5 star service experience to every guest every time. Thank you for allowing us to service your Hyundai and I as well as the Team here at All Star Hyundai look forward to seeing you in the future. Sincerely,

Jonathan B. Cutler
Service Director
All Star Hyundai

Annette D.

Baton Rouge, LA

2020 Hyundai Santa Fe

03/21/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Hyundai Maintenance @ All Star

This was my vehicle’s first maintenance and the rep greeted me immediately and got the information that was needed. The maintenance was completed in a timely manner. Overall, I am very satisfied how everything went. I will definitely bring my Santa Fe back for service.

JONATHAN B C. de All Star Hyundai of Baton Rouge a répondu le 03/22/2022 05:52 AM

Jonathan B. Cutler
Service Director
All Star Hyundai

Joseph D.

Walker, LA

2020 Hyundai Santa Fe

03/03/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Fast, friendly service. Even called to see if we wanted to come in earlier than our appointment.

This is our fourth Hyundai. Great automobile. Sales staff is very friendly. Elham Alshaer was great to work with.

KIM C. de All Star Hyundai of Baton Rouge a répondu le 03/04/2022 06:23 AM

Thank you! We do appreciate your business and look forward to continuing to service your vehicle.

Heaven S.

Baton Rouge, LA

2019 Hyundai Kona

02/27/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Excellent service!

I did not purchase my Hyundai here, but came here to get my car serviced. It was a wonderful experience. My car was serviced quickly while I waited in the nice outside seating area. And the attendant was so nice and cheerful from the beginning to the end of my visit. He made the whole process of having to do regular car maintenance completely pain free. I will definitely be returning for all of my future car service needs.

KIM C. de All Star Hyundai of Baton Rouge a répondu le 03/01/2022 07:48 AM

Thank you! We do appreciate your business and look forward to continuing to service your vehicle.

Briggitte M.

Baton Rouge, LA

02/24/2022

Catégorie : Service

Horrible Customer Relations

After 6 months of thoughts and feelings of being mistreated, I write this review. After 18 years of owning a couple of Hyundai Cars, I was treated in the worse way. There is some serious problems with communication with the customers. My phone calls, emails and visits were awful. I just wanted to be told the truth about what was going on. My car was in there for a month and a half, with it sitting on the parking lot as I passed by for weeks without it being touched. I was being told it was being looked at. There was no communication about what was going on. The sad thing is I love the car and brand, but I am left with no where else to go for repairs. The service was great until right before COVID.
I thought about going to an attorney for the expenses I incurred for renting a vehicles during this time, but decided that it wasn’t worth the time and effort. This situation has caused me enough emotional distress. I will let my voice spread the word with the thousands of people I have access to.
I can’t say that I won’t return because All Stars has this city locked down, but it will self destruct with the way customers are treated.

KIM C. de All Star Hyundai of Baton Rouge a répondu le 02/25/2022 05:21 AM

Briggitte,

Please know that your feedback is important to us and I would like the opportunity to speak with you in regard to the service for your Sonata and the experience you have shared. Please provide me with a good method of contact for you so we can discuss this in further detail.

Thank you,
Customer Relations Manager
reviews@allstarautomotive.com

Shontell M.

Baton Rouge, LA

2021 Hyundai Sonata

02/24/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Service! Ask for Tyrone!!

My service advisor was a great help. He provide me with information that I wasn't aware of at the time of my service. I was in and out within the hour. Thanks Tyrone!!!

KIM C. de All Star Hyundai of Baton Rouge a répondu le 02/25/2022 05:22 AM

Thank you! We do appreciate your business and look forward to continuing to service your vehicle.

Client vérifié

Walker, LA

2014 Hyundai Veloster

02/20/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Don't go here. It's service is Horrific!!

I go 30 miles away just to service my Hyundai! Its absolutely worth it! Hyundai of Baton Rouge does not place their customers first.

KIM C. de All Star Hyundai of Baton Rouge a répondu le 02/21/2022 06:38 AM

Someone will contact you soon

Sunya M.

Zachary, LA

2019 Hyundai Kona

02/10/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Ask for Tyrone!

Tyrone was extremely helpful and informative. He told me everything I needed to know over the phone and took amazing care of the problem when I came in the following day. All my anxiety was alleviated and my car is fixed!

KIM C. de All Star Hyundai of Baton Rouge a répondu le 02/14/2022 11:25 AM

Thank you! We do appreciate your business and look forward to continuing to service your vehicle.

Client vérifié

Denham Springs, LA

2020 Hyundai Palisade

02/07/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service

Everything fixed right.

KIM C. de All Star Hyundai of Baton Rouge a répondu le 02/10/2022 05:44 AM

Thank you! We do appreciate your business and look forward to continuing to service your vehicle.

Demarcus J.

Baton Rouge, LA

2015 Hyundai Sonata

02/06/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Horrible

Horrible service and customer service. Will not be returning.

KIM C. de All Star Hyundai of Baton Rouge a répondu le 02/07/2022 05:44 AM

someone will contact you soon

Client vérifié

Baton Rouge, LA

2020 Hyundai Kona

02/04/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

2hrs for an oil change

I made an appointment and yet it still took 2 HOURS for an OIL CHANGE. Don’t waste your money buying the oil changes in advance, you tie yourself down to use the dealership for a service you could get somewhere else that would take MAX 30 minutes!

KIM C. de All Star Hyundai of Baton Rouge a répondu le 02/04/2022 02:55 PM

Someone will contact you soon.

Client vérifié

Baton Rouge, LA

2017 Hyundai Santa Fe Sport

02/03/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent customer service!!

The customer service representative was extremely helpful to us. He answered all of our questions and was very knowledgeable about our car.

KIM C. de All Star Hyundai of Baton Rouge a répondu le 02/04/2022 08:42 AM