WILLIAM P SAGE

Hi Mark,

Thanks for the feedback. We complete a mulit-point inspection on every vehicle. In the future, at the write-up, please indicate that you want to not have the inspection done. This will hopefully eliminate the options and if you want it done, just let the advisor now. We want to work with you and make you a happy customer...always.

Hello Jose,

Thanks for taking the time to complete the review, I do have several spanish speaking employees in the store. Next time you come in we can have a bi-lingual employee assit if needed. I will look into the reason why you didn't get a confirmation email. Usually it may go to spam or may be opted out at some point of that system? The free car wash does come back wet usually; so you have two options, skip the wash or we can dry it by hand. We normally don't, because, there is a drying agent in the water we use so when the car is driven it removes the drops.

Hello,

I am actually working on making several improvements that should make it easier next time. Thanks for the 5 star review.

Hi Martha,

I believe Bill already reached out to you this morning, but I wanted to as well. I would invite you to return to  clean the areas that we left dirty and address the items that are not working correctly. Let me know what time works best for you Monday - Friday 7-6. Sorry for the condition of the vehicle and components not working.

Hi Gerald,

Thanks for the great 5 star review for Bill, I will pass it on.

Hi Robert,

Thanks for the comment on the speed...sometimes we don't hit that and I hear the oppposite side. So its nice to hear the good side too. I will pass this on to Bill.

Good Evening Alice,

Thank your for the generous feedback. It provides us with areas to improve. I will certainly use this to improve in all the areas you have highlighted. I heard the M&M's were enjoyed.