SP

Stephanie Pless

Service Advisor

Green Meadows Automotive

Évaluation globale

4,9

(102 reviews)

91

Critiques de Stephanie Pless

ER

EVE R.

Wilmington, NC

04/03/2026

Vérifié Client

0

Not going back

This is long, but lots of info. Brought in my car for my second oil change. Just like the first appointment I got a list of things that they “suggested” I needed to have done. On that list was a new rear wiper and changing the engine air filter and the cabin air filter. I said I would take care of those items myself. Now at my second appointment I’m told I still need to have those items replaced. I asked if they looked at the filters and the wiper and she said no, she was basing it off of the fact that Carfax did not report that they had been change. When I told her I changed them her answer was that if I did it myself it was not reported to Carfax 👀Also I was sent pictures of my battery and was told it was in bad shape and needed to be replaced, this was marked urgent. Then I was called and i explained that my battery was replaced in the last 2 years. She then said the battery in my car was from 2019. My car is a 2021 so that’s impossible. Keep in mind she said those are the same batteries that they installed. I called the mechanic that installed the battery and was told is was a 2023 battery and they would replace it for free under warranty. When I called back to say I was all set she said she called the battery company and they confirmed what my former mechanic told me and said she could get it warrantied but I would have to pay almost $50 for labor. It seems like they are trying to sell things that they are not even looking at. So I paid $97.45 for an oil change and I think that will be my last visit there.

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

RD

Richard D.

Wilmington, NC

2020 GMC Sierra 1500

03/25/2026

Vérifié Client

10

Best shop in Wilmington

Honest evaluation with pictures. Fair pricing and great communication.

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

JM

JUNE M.

Wilmington, NC

2017 Ford F-150

03/22/2026

Vérifié Client

10

Routine maintenance for daughter’s vehicle

I have been going to Green Meadows for many years. The thing that kept me going there was the honesty of their employee Dave. He always told me what the problem was and never made me do more than was necessary to my car, but always kept safety first. Although Dave isn’t there anymore his legacy is. Stephanie is definitely also a reason why I keep coming back. Caring and kind and very helpful. They stand behind their work.

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

Client vérifié

Wilmington, NC

2024 Mercedes-Benz GLE

03/20/2026

Vérifié Client

10

Excellent Service Again Thank You!

Always experience excellent service! Thanks again!

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

GD

GENIEL D.

Winnabow, NC

2024 Kia Sportage

02/24/2026

Vérifié Client

10

Always a Pleasure

Finding a trustworthy mechanic can be tough, but Green Meadows Automotive is the real deal. They are prompt, honest and reliable. I never feel like I'm being upsold on repairs I don't need. Highly recommend!

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

GB

GREG B.

2017 Toyota Highlander

02/22/2026

Vérifié Client

10

Pre-purchase inspection

Stephanie was great! She called me 3 different times to explain, update, and review the results of the inspection I had ordered on a vehicle I was ready to purchase. It identified a needed $3,600 oil leak repair! Dodged a bullet! I highly recommend Stephanie and Green Meadows Automotive. Very professional and thorough!

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

AS

Anthony S.

Wilmington, NC

02/20/2026

8

Auto Inspection

Nice people and attentative to details.

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

Client vérifié

Wilmington, NC

2016 Chevrolet Silverado 1500

02/20/2026

Vérifié Client

8

State Auto Inspection

I forgot twice to bring my truck for my appointment. They just rescheduled me and were nice about it. Some shops would have been rude gave me attitude. Plus they adressed some preventative items I would not have thought about

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

SP

STEPHANIE P.

Wilmington, NC

02/19/2026

Vérifié Client

10

GREAT EXPERIENCE

Top notch business. They explained what was needed and all my issues went away.

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

MO

MELISSA O.

Wilmington, NC

2017 Ford Expedition

02/18/2026

Vérifié Client

10

Always Fantastic!

Ever since Rackley’s closed we were struggling to find a place we trusted. Green Meadows was recommended and they are great! I love the thorough checks they do and the fantastic communication!

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

KC

KRISTIN C.

02/18/2026

Vérifié Client

10

Fantastic

Very quick with responses as well as service times. Everyone I've spoken with has been professional, knowledgeable, and very nice!

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

Client vérifié

2019 Kia Stinger

02/11/2026

Vérifié Client

8

Great customer service

Had headlights and drive belt replaced, as well as an oil change. Very friendly and timely.

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

TP

Tony P.

Wilmington, NC

2006 Honda Ridgeline

02/10/2026

Vérifié Client

10

Amazing first experience!

I knew from the moment I stepped in the shop that I made the right decision on this company! What a great experience. Friendly people! Very thorough and what they do. Made it very easy to feel like I could trust them and made the right decision. Definitely looking forward to the beginning of a great relationship with this shop.

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

EB

ED B.

Wilmington, NC

2016 Nissan Frontier

02/07/2026

Vérifié Client

10

State inspection

As always, best in everything. Been taking care of my vehicles for many years. I don’t even think about going anywhere else!!

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

Client vérifié

Wilmington, NC

2020 GMC Sierra 1500

02/05/2026

Vérifié Client

10

Suspension repair

As always, the team at Green Meadows exceeded expectations. They set the standard for how automotive repair should be.

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

Client vérifié

Wilmington, NC

2012 Kia Sorento

01/30/2026

Vérifié Client

10

Car inspection

I needed to have a car inspection done quickly. I was able to get an appointment promptly and was greeted warmly upon arrival. My inspection was done immediately and there were a fee minor repairs thay needed attention. They gave me a quote and then did the repairs at a fair rate. They also informed me of issues that will need attention soon, but did not pressure me into anything. I would definitely take my car there again for service.

Marc G. de Green Meadows Automotive a répondu le 02/02/2026 02:14 PM

We appreciate your positive feedback and are glad to hear about your timely experience with us. Your trust in our service means a lot, and we look forward to assisting you again.

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

BL

BRYAN L.

Wilmington, NC

2018 Jeep Cherokee

01/26/2026

Vérifié Client

10

Quick and Affordable

Green Meadows Automotive found the issue and then notified me of the estimate to fix by text. The inspection report was clear and once I approved the estimate they had it fixed in a day. Will definitely send my friends here!

Marc G. de Green Meadows Automotive a répondu le 02/03/2026 04:51 AM

We appreciate your support and are glad you had a positive experience with our inspection and repair process.

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

RD

RAY D.

Wilmington, NC

2000 Lexus ES 300

01/13/2026

Vérifié Client

10

Great Service by Professionals

Green Meadows continues to excel in super service to maintain our family vehicles. Stephanie and Shop Manager Mark are top notch dealing with customer scheduling, reception, and post service assistance for its clients. I have never felt like a “transaction” or another “number” but rather a valued client.

The GM team of mechanics is probably one of the best in the Wilmington area. They are experienced to deal with any vehicular issue. Billie, a seasoned GM mechanic, is my “rock star” who has worked on my “vintage” car over the past 5 years. Before any repair or service is performed (except routine items like an oil change or inspection), Stephanie or Mark will discuss with you the issue; the planned fix, time needed, and cost. In most cases, the issue is documented with photos that track these items and their resolution. Additionally, the urgency of the repair is noted. As a result, I am much more aware of my car’s overall mechanical wellbeing and focused on those issues necessary for the safe and efficient operation of my vehicle. Final comment is about cost. Having been a past client of both a dealership’s service department and a private garage, I have never felt that my service by Green Meadows was overpriced or filled with questionable charges. The value is good for the excellent service I have received. As a result, I trust Green Meadows and it’s dedicated team members in the front office and in the service bays. Thank you.

Marc G. de Green Meadows Automotive a répondu le 02/03/2026 04:54 AM

We appreciate your feedback on our service and dedication to customer care. It's rewarding to know that you feel valued and trust our team with your vehicle.

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

CS

CLIFTON & SUSAN S.

Wilmington, NC

1998 Honda Accord Cpe

01/07/2026

Vérifié Client

10

excellent customer care

Excellent knowledge of automotive needs.

Marc G. de Green Meadows Automotive a répondu le 02/03/2026 04:58 AM

We appreciate your positive feedback regarding our team's expertise. We value your support.

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

SG

SCOTT G.

Leland, NC

2021 Jeep Grand Cherokee

01/04/2026

Vérifié Client

10

My new mechanic

I recently moved to the area and needed a mechanic to work on my Jeep. I contacted the local dealership and they quoted a ridiculous price. Plus, they didn't give me a confident feeling about the service I required. I searched for a Jeep mechanic and found Green Meadows Automotive. I visited the shop and discussed the service with Stephanie. I left the shop and she sent me a text message quote with all the parts, labor and shop costs required. The price was in line with my research. Once I agreed to the quote. She set up the appointment. A few days later the service was performed. The service was performed perfectly. My Jeep was returned to me as clean as I left it. I found my new shop.

Marc G. de Green Meadows Automotive a répondu le 02/03/2026 05:00 AM

We appreciate your positive feedback and are glad to hear that you had a great experience with our service and pricing. Thank you for the detailed account of your service. We look forward to working with you again in the future!

Employés avec lesquels vous avez travaillé

Stephanie Pless

Service Advisor

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