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ROGER YOUNG

Hyundai of St. Augustine
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1198 reviews)
85

Critiques de ROGER YOUNG

CW
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Candace W.
Jacksonville Beach, FL
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
The service department of Hyundai of St Augustine is outstanding. I have never been disappointed
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/17/2017 08:51 AM


 We greatly appreciate your kind words and the 5 star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
Client vérifié
Saint Augustine, FL
2017 Hyundai Ioniq Hybr
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Efficient
Organized, efficient and on time.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/17/2017 08:49 AM


We appreciate you taking the time to rate us 5 stars and for sharing your kind words with us.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
JC
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Jerry C.
Palm Coast, FL
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/12/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Best Dealership Ever
Since initial visit to dealership, We have purchased auto, had service work performed and warranty work (engine replaced @ NC)+ free service performed due to hurricane. This dealership goes beyond the expected to care for it's customers. Class act!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/13/2017 06:03 AM


 Thank you for taking the time to share your kind words with us. We are 100% committed to all of our guests and helping the community we are blessed to live in.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
RV
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Roland V.
St. Augustine, FL
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/12/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
They are quick and exsplain whats wrong.
Like everything
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/13/2017 06:00 AM


 We thank  you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
MB
MARK BOSWELL
RL
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Randee L.
St. Augustine, FL
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/10/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
the head of Service Giovanni is an amzing person. Soft spoken, trustworthy, actually places client before anything & we feel it.
professional excellence
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/10/2017 02:15 PM

 
 We appreciate you taking the time to share your service experience with us and your continued loyalty to Genesis of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
WC
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Wavalouise C.
St. Augustine, FL
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/10/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
First check up and 3000 mile
People
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/10/2017 12:09 PM


 Thank you for sharing your first service experience with us and congratulations on your new Tucson.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
MC
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Mary C.
St. Augustine, FL
2016 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/09/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Always a happy customer ❤️
Love my Hyundai Dealership. Never disappoint. Had a problem with my car not starting. they handled it in a professional manner.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/09/2017 01:33 PM


 Thank you for the 4 star rating and your kind words. We value your continued loyalty to Hyundai of St Augustine, please let us know how we can earn that 5th star on your next visit.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
SR
STEVE RISLEY
CB
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CHARLES B.
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Courteous Service
In and out promptly, Good coffee in the waiting room!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/09/2017 12:25 PM


 We appreciate you taking the time to share your service experience with us and we are happy to hear you enjoyed the coffee and the complimentary amenities we offer in our lounge.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
MB
MARK BOSWELL
AW
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Aileen W.
Saint Augustine, FL
2010 Hyundai Elantra To
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/07/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fantastic Service Department
Love dealing with Randy in Sales and Cheryl in Service. Been with them since 2005 and never disappointed.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/09/2017 05:34 AM


 Thank you for sharing your kind words with us. Our teams enjoy reading how we are doing.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
Client vérifié
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/05/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Nice professionals
Pleasant atmosphere and very nice people.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/05/2017 12:14 PM


 Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
AF
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Alicia F.
St. Augustine, FL
2012 Hyundai Sonata
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/05/2017
client vérifiéVérifié Client
Catégorie : Service
Service
Thanks for your prompt attention to the matter.
Recommandé
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
SR
STEVE RISLEY
AF
gravatar
Alicia F.
St. Augustine, FL
2012 Hyundai Sonata
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/05/2017
client vérifiéVérifié Client
Catégorie : Service
Service
Thanks for your prompt attention to the matter.
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/02/2017
Type de service : Repair
Catégorie : Service
Missing filter
Was told my car was missing a filter. A filter supposedly put on by the Hyundai mechanics when my car was serviced when I bought it. Of course I’m expected to pay for it.
Non recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/03/2017 01:17 PM


 Thank you for sharing your experience with us. Our apologies for your missing cabin filter. Since we haven't serviced your vehicle since before you purchased it used (over a year ago) we have no explanation for why your filter is missing. It would be our pleasure to take care of the filter for you and we appreciate your understanding and continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
SR
STEVE RISLEY
DK
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Debra K.
Palm Coast, FL
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/29/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly and does a great job
yes
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/30/2017 12:19 PM


 We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
MB
gravatar
Michael B.
St. Augustine, FL
2012 Hyundai Genesis
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/29/2017
client vérifiéVérifié Client
Catégorie : Service
Relationship with management
We have built a relationship with management. They know us and are easy to talk with.
Recommandé
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
KM
KEITH MONDELLO
MB
gravatar
Michael B.
St. Augustine, FL
2012 Hyundai Genesis
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/29/2017
client vérifiéVérifié Client
Catégorie : Service
Relationship with management
We have built a relationship with management. They know us and are easy to talk with.
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/28/2017
Type de service : Maintenance
Catégorie : Service
service could be better
three stars
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/29/2017 01:44 PM


 Thank you for bringing this to my attention and taking the time to speak with me today. Again my sincere apologies for the frustrating issues with your Genesis and if there is ever another issue, please don't hesitate to ask for me. We stand behind our work 100 % and appreciate your continued loyalty to us. We are truly blessed to have such wonderful guests and please say hello on your next visit.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
KM
KEITH MONDELLO
TL
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Thomas L.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/27/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The people
Yes
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/27/2017 12:19 PM

 
 Thank you for taking the time to share your experience with us and we are blessed to have such wonderful guests.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
KP
gravatar
Karin P.
Green Cove Springs, FL
2013 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/25/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service
Everyone there is always so nice and helpful.
+ the chocolate chip cookies are great!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/25/2017 11:59 AM

 
 We thank you for your kind words and continued loyalty to Hyundai of St. Augustine. The fresh baked cookies are delicious.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
MB
MARK BOSWELL
Client vérifié
Palm Coast, FL
2014 Hyundai Sonata
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
09/22/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Unhappy customer
Poor service experience for the second time
Non recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/25/2017 06:19 AM

Thank you for sharing your service experience with us. Once again our apologies for your frustrations. Roger will be reaching out to follow up on your visit.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
KM
KEITH MONDELLO
IA
gravatar
Ira A.
St. Augustine, FL
2015 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/21/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
5000 mile service
Always friendly and knowledgeable.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/22/2017 05:53 AM


 We thank you for sharing your 5 star rating with us and we are blessed to have you as a loyal guest of Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
RJ
gravatar
Ricky J.
Palm Coast, FL
2011 Hyundai Santa Fe
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/21/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
oil change
people are very caring and helpful
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/22/2017 05:37 AM


 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can improve to earn that 5th star on your next visit.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
MB
MARK BOSWELL
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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